At a Glance
- Tasks: Welcome members, handle inquiries, and promote a positive fitness environment.
- Company: Join BravoFit, the Aussie franchise of Planet Fitness, a global fitness leader.
- Benefits: Enjoy a fun work culture, competitive pay, and opportunities for growth.
- Other info: Dynamic team environment with a focus on personal development and community impact.
- Why this job: Be part of a mission to make fitness accessible and enjoyable for everyone.
- Qualifications: Customer service experience preferred; fitness certifications are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Join the fastest growing Fitness Industry in the world!
Who We Are
BravoFit is the Australia franchisee of the listed business Planet Fitness (NYSE), the leading global brand in fitness centers with over 2,700 clubs worldwide. We are on a mission to impact the lives of 1 million Australians through the delivery of fun and affordable fitness. We do this by creating comfortable, non-intimidating environments that promote inclusion, positivity, and self-fulfillment. Our people and our culture are at the heart of everything we do. We are a small and agile team, working collaboratively to deliver 8-12 new locations each year, with an ongoing focus to grow established locations year on year.
What We Believe
We have an opportunity to impact generations of people in Australia in this lifetime. Our opportunity drives our relentless focus to deliver our best work. From our data driven decision making, to our passion for getting 1%, smart and hard work are imperative in delivering our mission. Our keys to success, momentum and leveraging strengths. Through accountability and partnership, we challenge each other to deliver our best work. We aim to democratize fitness together, one member at a time.
What Makes a Bravo-Fit
We are passionate about creating positive impact while rewriting the rules of fitness. Through our high value low-cost model, we provide a robust opportunity for members to enjoy fun and affordable fitness. Here at Planet Fitness, we are the home of the Judgement Free Zone. Where we provide a clean, comfortable and non-intimidating environment for all of our guests. We do not cater to powerlifting or body building but more so general fitness as most of our members are first-time gym-goers. We believe everyone’s fitness journey should feel rewarding and celebrated. We’re not a gym. We’re Planet Fitness!
Skills And Experiences
- Excellent phone/communication skills
- Ability to follow directions well
- Ability to work well independently
- Must have an upbeat and motivating attitude
- Punctual and organized
Remit
- Greeting and saying goodbye to all members and guests
- Monitoring club access to members and non-members
- Answering any questions and handling member complaints
- Having an excellent understanding of the Judgement Free Zone and explaining the JFZ to all members and non-members
- Answering info calls over the phone and taking messages
- Giving club tours
- Selling memberships, completing membership agreements, and entering new members into the database
- Operating the Point-of-Sale system and collecting any balances of past due accounts
- Making appointments for PE @ PF hourly sessions
- Organizing and maintaining the customer service front desk
- Completing member welcome calls
- Completing daily cleaning zones as assigned by management team
- Completing club walk arounds
- Assisting with club housekeeping and restocking any paper products in locker room
- Perform beginning of the day and end of the day procedures
- Making yourself available to newer team members for questions and guidance
- Completing monthly Black Card Spa maintenance as assigned by management team
Experience/Qualifications
- Previous customer service experience is advantageous
- Certifications: Certificate 3 in Fitness is advantageous
- Must be currently First Aid and CPR certified and provide club with a copy of the First Aid and CPR certification or willing to obtain within first three weeks
- Must have your WWC (working with children) certificate/number NSW & VIC, Blue Card QLD from employment commencement date or proof that the process has started
- Must have completed a National Police Check certificate. NOTE- The NPC Certificate must be within 12 months of application date
Bravo Core Values
- Faith & Grit
- Guardian Of The Gate
- 1% Better Every Day
Membership Services Representative - WAGGA WAGGA employer: Planet Fitness Platform
At BravoFit, we pride ourselves on being a dynamic and inclusive employer that fosters a supportive work culture in Wagga Wagga. Our commitment to employee growth is evident through ongoing training opportunities and a collaborative environment where every team member can thrive. Join us in our mission to democratise fitness and make a positive impact on the lives of Australians, all while enjoying the benefits of working with a passionate team dedicated to creating a Judgement Free Zone for our members.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Services Representative - WAGGA WAGGA
✨Tip Number 1
Get to know the company culture! Before your interview, dive into BravoFit's mission and values. Show us that you understand what it means to create a Judgement Free Zone and how you can contribute to that positive environment.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members and guests, we want to see you shine in your phone and face-to-face interactions. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your upbeat attitude! We love candidates who bring energy and motivation to the table. Think of examples from your past experiences where you turned a challenging situation into a positive one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the BravoFit family. Don’t miss out on this opportunity!
We think you need these skills to ace Membership Services Representative - WAGGA WAGGA
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for fitness and helping others shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating a positive impact in people's lives.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with our values and the role. Mention any previous customer service experience and how it relates to creating a Judgement Free Zone for our members.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our awesome team!
How to prepare for a job interview at Planet Fitness Platform
✨Know the Company Inside Out
Before your interview, take some time to research BravoFit and Planet Fitness. Understand their mission, values, and what makes them unique in the fitness industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Off Your Communication Skills
As a Membership Services Representative, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, like greeting members or handling complaints, to demonstrate your skills during the interview.
✨Emphasise Your Upbeat Attitude
BravoFit values positivity and motivation. Be sure to convey your upbeat personality during the interview. Share examples of how you've maintained a positive attitude in previous roles, especially in customer service situations, to align with their culture of inclusivity and support.
✨Prepare for Practical Questions
Expect questions that assess your ability to follow directions and work independently. Think of specific instances where you've successfully managed tasks on your own or followed a process to achieve a goal. This will help you demonstrate that you're a reliable candidate who can thrive in their fast-paced environment.
