At a Glance
- Tasks: Welcome members, manage club access, and provide excellent customer service.
- Company: Join BravoFit, the Aussie franchise of Planet Fitness, a global fitness leader.
- Benefits: Fun work environment, career growth, and the chance to impact lives positively.
- Other info: Flexible hours, supportive team culture, and opportunities for personal development.
- Why this job: Be part of a mission to democratise fitness and create a Judgement Free Zone.
- Qualifications: Great communication skills and a positive attitude; customer service experience is a plus.
The predicted salary is between 8 - 12 £ per hour.
Join the fastest growing Fitness Industry in the world!
Who We Are
BravoFit is the Australia franchisee of the listed business Planet Fitness (NYSE), the leading global brand in fitness centers with over 2,700 clubs worldwide. We are on a mission to impact the lives of 1 million Australians through the delivery of fun and affordable fitness. We do this by creating comfortable, non-intimidating environments that promote inclusion, positivity, and self-fulfillment. Our people and our culture are at the heart of everything we do. We are a small and agile team, working collaboratively to deliver 8-12 new locations each year, with an ongoing focus to grow established locations year on year.
What We Believe
We have an opportunity to impact generations of people in Australia in this lifetime. Our opportunity drives our relentless focus to deliver our best work. From our data driven decision making, to our passion for getting 1%, smart and hard work are imperative in delivering our mission. Our keys to success, momentum and leveraging strengths. Through accountability and partnership, we challenge each other to deliver our best work. We aim to democratize fitness together, one member at a time.
What Makes a Bravo-Fit
We are passionate about creating positive impact while rewriting the rules of fitness. Through our high value low-cost model, we provide a robust opportunity for members to enjoy fun and affordable fitness. Here at Planet Fitness, we are the home of the Judgement Free Zone. Where we provide a clean, comfortable and non-intimidating environment for all of our guests. We do not cater to powerlifting or body building but more so general fitness as most of our members are first-time gym-goers. We believe everyone’s fitness journey should feel rewarding and celebrated. We’re not a gym. We’re Planet Fitness!
Skills And Experiences
- Excellent phone/communication skills
- Ability to follow directions well
- Ability to work well independently
- Must have an upbeat and motivating attitude
- Punctual and organized
Remit
- Greeting and saying goodbye to all members and guests
- Monitoring club access to members and non-members
- Answering any questions and handling member complaints
- Having an excellent understanding of the Judgement Free Zone and explaining the JFZ to all members and non-members
- Answering info calls over the phone and taking messages
- Giving club tours
- Selling memberships, completing membership agreements, and entering new members into the database
- Operating the Point-of-Sale system and collecting any balances of past due accounts
- Making appointments for PE @ PF hourly sessions
- Organizing and maintaining the customer service front desk
- Completing member welcome calls
- Completing daily cleaning zones as assigned by management team
- Completing club walk arounds
- Assisting with club housekeeping and restocking any paper products in locker room
- Perform beginning of the day and end of the day procedures
- Making yourself available to newer team members for questions and guidance
- Completing monthly Black Card Spa maintenance as assigned by management team
Experience/Qualifications
- Previous customer service experience is advantageous
- Certifications: Certificate 3 in Fitness is advantageous
- Must be currently First Aid and CPR certified and provide club with a copy of the First Aid and CPR certification or willing to obtain within first three weeks
- Must have your WWC (working with children) certificate/number NSW & VIC, Blue Card QLD from employment commencement date or proof that the process has started
- Must have completed a National Police Check certificate. NOTE- The NPC Certificate must be within 12 months of application date
Bravo Core Values
- Faith & Grit
- Guardian Of The Gate
- 1% Better Every Day
Membership Services Representative - PROSPECT employer: Planet Fitness Platform
At BravoFit, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture that empowers our team members to thrive. Located in Penrith, we offer competitive benefits, ongoing training, and growth opportunities within the rapidly expanding fitness industry, all while promoting a positive impact on the community. Join us in our mission to democratise fitness and make a difference in the lives of Australians, one member at a time.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Services Representative - PROSPECT
✨Show Your Expertise in the Gym
Get into your local fitness scene and start offering free workshops or training sessions. This not only showcases your skills but also gets your face out there. People love to connect with trainers who are active in their community!
✨Engage on Social Media
Use platforms like Instagram or TikTok to share workout tips, success stories, or transformations you’ve facilitated. Tagging your content with local fitness community hashtags can help you gain visibility and connect with potential clients or employers like Planet Fitness Platform.
✨Connect with Local Gyms and Fitness Studios
Visit local gyms or fitness studios and ask if they need trainers. Many places look for trainers based on word-of-mouth, so don't hesitate to introduce yourself. If Planet Fitness Platform is in your area, dropping by could be a golden opportunity!
✨Make Your Application Stand Out
When applying to places like Planet Fitness Platform, consider including a personal training portfolio showcasing client testimonials, fitness plans, and your own fitness journey. This adds a personal touch and helps you stand out in the ever-crowded fitness market!
We think you need these skills to ace Membership Services Representative - PROSPECT
Some tips for your application 🫡
Demonstrate Your Knowledge of Trends:Stay ahead of the curve by mentioning any current fitness trends or methods you’ve incorporated into your training practice. If you've got experience in areas like HIIT, functional training or nutrition coaching, share that! It shows us you’re serious about your development and can adapt to meet client needs.
How to prepare for a job interview at Planet Fitness Platform
✨Showcase Your Knowledge of Fitness Trends
Make sure you're clued up on the latest fitness trends and methodologies. We should be ready to discuss how your training philosophy aligns with modern practices, or how you can implement new techniques that could benefit clients at Planet Fitness Platform.
✨Demonstrate Your Client Management Skills
Being a personal trainer isn’t just about knowing workouts; it’s also about how you manage and motivate clients. We should think of examples where you've developed personalised training plans or motivated clients to hit their goals, and how you can apply that at Planet Fitness Platform.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios in your interview, like demonstrating an exercise or discussing how you'd help a client overcome specific challenges. We should prepare for these by practicing key exercises and thinking through our coaching cues and support strategies.
✨Get to Know Planet Fitness Platform's Clientele
Since it's a full-time gig, understanding the specific clientele Planet Fitness Platform caters to is key. We should look into their target demographics and think about how our experience aligns with their needs, ensuring we can hit the ground running from day one.
