At a Glance
- Tasks: Welcome members, manage club access, and provide excellent customer service.
- Company: Join BravoFit, the Aussie franchise of Planet Fitness, a global fitness leader.
- Benefits: Enjoy a fun work environment, competitive pay, and opportunities for growth.
- Other info: Work in a supportive team focused on positive impact and personal development.
- Why this job: Be part of a mission to make fitness accessible and enjoyable for everyone.
- Qualifications: Customer service experience preferred; upbeat attitude and communication skills are key.
The predicted salary is between 30000 - 40000 £ per year.
Join the fastest growing Fitness Industry in the world!
Who We Are
BravoFit is the Australia franchisee of the listed business Planet Fitness (NYSE), the leading global brand in fitness centers with over 2,700 clubs worldwide. We are on a mission to impact the lives of 1 million Australians through the delivery of fun and affordable fitness. We do this by creating comfortable, non-intimidating environments that promote inclusion, positivity, and self-fulfillment. Our people and our culture are at the heart of everything we do. We are a small and agile team, working collaboratively to deliver 8-12 new locations each year, with an ongoing focus to grow established locations year on year.
What We Believe
We have an opportunity to impact generations of people in Australia in this lifetime. Our opportunity drives our relentless focus to deliver our best work. From our data driven decision making, to our passion for getting 1%, smart and hard work are imperative in delivering our mission. Our keys to success, momentum and leveraging strengths. Through accountability and partnership, we challenge each other to deliver our best work. We aim to democratize fitness together, one member at a time.
What Makes a Bravo-Fit
We are passionate about creating positive impact while rewriting the rules of fitness. Through our high value low-cost model, we provide a robust opportunity for members to enjoy fun and affordable fitness. Here at Planet Fitness, we are the home of the Judgement Free Zone. Where we provide a clean, comfortable and non-intimidating environment for all of our guests. We do not cater to powerlifting or body building but more so general fitness as most of our members are first-time gym-goers. We believe everyone’s fitness journey should feel rewarding and celebrated. We’re not a gym. We’re Planet Fitness!
Skills And Experiences Job Skill Set Requirements
- Excellent phone/communication skills
- Ability to follow directions well
- Ability to work well independently
- Must have an upbeat and motivating attitude
- Punctual and organized
Remit
- Greeting and saying goodbye to all members and guests
- Monitoring club access to members and non-members
- Answering any questions and handling member complaints
- Having an excellent understanding of the Judgement Free Zone and explaining the JFZ to all members and non-members
- Answering info calls over the phone and taking messages
- Giving club tours
- Selling memberships, completing membership agreements, and entering new members into the database
- Operating the Point-of-Sale system and collecting any balances of past due accounts
- Making appointments for PE @ PF hourly sessions
- Organizing and maintaining the customer service front desk
- Completing member welcome calls
- Completing daily cleaning zones as assigned by management team
- Completing club walk arounds
- Assisting with club housekeeping and restocking any paper products in locker room
- Perform beginning of the day and end of the day procedures
- Making yourself available to newer team members for questions and guidance
- Completing monthly Black Card Spa maintenance as assigned by management team
Experience/Qualifications
- Previous customer service experience is advantageous
- Certifications: Certificate 3 in Fitness is advantageous
- Must be currently First Aid and CPR certified and provide club with a copy of the First Aid and CPR certification or willing to obtain within first three weeks
- Must have your WWC (working with children) certificate/number NSW & VIC, Blue Card QLD from employment commencement date or proof that the process has started
- Must have completed a National Police Check certificate. NOTE- The NPC Certificate must be within 12 months of application date
Bravo Core Values
- Faith & Grit
- Guardian Of The Gate
- 1% Better Every Day
Membership Services Representative - OAK FLATS employer: Planet Fitness Platform
At BravoFit, we pride ourselves on being a dynamic and inclusive employer that values our team members as the heart of our mission to democratise fitness across Australia. Located in Oak Flats, we offer a supportive work culture that encourages personal growth and development, alongside competitive benefits and the opportunity to be part of a rapidly expanding franchise. Join us in creating a positive impact in the lives of our members while enjoying a fun and rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Services Representative - OAK FLATS
✨Tip Number 1
Get to know the company culture! Before your interview, dive into BravoFit's mission and values. Show us that you understand what it means to be part of a Judgement Free Zone and how you can contribute to creating that positive environment.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with members and guests, we recommend rehearsing common scenarios. Think about how you'd greet someone or handle a complaint – this will help you shine during the interview.
✨Tip Number 3
Be ready to showcase your upbeat attitude! We love candidates who bring energy and positivity. Share examples from your past experiences where you motivated others or created a fun atmosphere – it’ll make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the team. Don’t forget to follow up after applying – a little persistence goes a long way!
We think you need these skills to ace Membership Services Representative - OAK FLATS
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for fitness and helping others shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating a positive impact in people's lives.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Membership Services Representative role. Mention specific examples from your past that demonstrate your excellent communication skills and ability to work independently.
Be Upbeat and Motivating:Your written application should reflect the upbeat and motivating attitude we value at BravoFit. Use positive language and keep the tone friendly and approachable, just like the environment we create in our clubs.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Planet Fitness Platform
✨Know the Judgement Free Zone
Make sure you understand what the Judgement Free Zone means to BravoFit. Be ready to explain how this concept creates a welcoming environment for all members, especially first-time gym-goers. Show your enthusiasm for promoting inclusivity and positivity!
✨Show Off Your Communication Skills
Since excellent phone and communication skills are key for this role, practice answering common customer queries confidently. You might even want to role-play with a friend to get comfortable handling member complaints or giving club tours.
✨Demonstrate Your Upbeat Attitude
BravoFit values an upbeat and motivating attitude, so let your personality shine during the interview! Share examples of how you've positively impacted others in previous roles, whether in customer service or teamwork situations.
✨Be Organised and Punctual
Being organised is crucial for managing the front desk and handling multiple tasks. Prepare a list of questions to ask during the interview and arrive on time. This shows that you respect their time and are serious about the opportunity!
