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- Tasks: Create a positive member experience through exceptional customer service and front desk activities.
- Company: Join the vibrant team at Planet Fitness, where fitness meets fun!
- Benefits: Enjoy flexible hours, free gym access, wellness services, and employee discounts.
- Why this job: Be part of a supportive community while helping others achieve their fitness goals.
- Qualifications: Customer service experience preferred; must be 16 or older with a passion for fitness.
- Other info: Great opportunity for advancement in a dynamic and friendly environment.
The predicted salary is between 10 - 11 £ per hour.
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities:
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements:
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 16 years of age or older.
Physical Demands:
- Continual standing and walking during shift.
- Continual talking with members and management in person or on the phone during shift.
- Must be able to occasionally lift up to 75 lbs.
- Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety)
- Ability to work independently and alone during shifts as business needs require.
Compensation: $12.50 - $13.00 per hour
Member Services Representative Part Time in Winchester employer: Planet Fitness - Glow Brands
Contact Detail:
Planet Fitness - Glow Brands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Representative Part Time in Winchester
✨Tip Number 1
Get to know the company! Before your interview, check out Planet Fitness's values and culture. This way, you can show them you're not just a fit for the role, but also for their vibe.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. This will help you feel more confident and ready to showcase your exceptional customer service skills.
✨Tip Number 3
Dress the part! Since Planet Fitness has a casual dress code, you can keep it smart-casual for the interview. Just make sure you look presentable and approachable!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Member Services Representative Part Time in Winchester
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for fitness and customer service.
Tailor Your Responses: Make sure to align your answers with the job description. Highlight your customer service experience and any relevant skills that match what we’re looking for in a Member Services Representative.
Double-Check Your Info: Before hitting that submit button, give your application a once-over. Typos and errors can make a bad impression, so let’s keep it professional and polished!
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Planet Fitness - Glow Brands
✨Know Your Stuff
Before the interview, make sure you understand what Planet Fitness is all about. Familiarise yourself with their values and mission. This will help you connect your answers to their culture and show that you're genuinely interested in being part of their team.
✨Show Off Your Customer Service Skills
As a Member Services Representative, you'll need to demonstrate exceptional customer service. Think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to highlight your skills.
✨Be Upbeat and Positive
Planet Fitness thrives on positivity, so bring your best upbeat attitude to the interview. Smile, maintain eye contact, and show enthusiasm for the role. This will not only make a great impression but also reflect the kind of energy they want in their team.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the role and the company. For example, you could ask about opportunities for advancement or how they support employee wellness. This shows you're serious about your future with them.