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- Tasks: Engage with members, handle inquiries, and promote a welcoming fitness environment.
- Company: Join BravoFit, the Aussie franchise of Planet Fitness, transforming lives through affordable fitness.
- Benefits: Enjoy a fun workplace, flexible hours, and opportunities for growth in a supportive team.
- Why this job: Be part of a mission to democratise fitness and create a positive impact in your community.
- Qualifications: Customer service experience preferred; must have or obtain First Aid, CPR, and working with children certifications.
- Other info: This is a casual role with potential for career advancement in a rapidly growing company.
The predicted salary is between 18000 - 23000 £ per year.
Membership Services Representative – SOUTHPORT
Planet Fitness Franchising, LLC.
Sefton
GBP 18,000 – 23,000
Be among the first applicants.
6 days ago
Membership Services Representative – SOUTHPORT
Posted: 03/07/2025
Closing Date: 01/08/2025
Job Type: Casual
Job Category: Sport and Recreation
Join the Fastest Growing Fitness Industry in the World!
Job Description
Who We Are
BravoFit is the Australia franchisee of the listed business Planet Fitness (NYSE), the leading global brand in fitness centers with over 2,700 clubs worldwide. We are on a mission to impact the lives of 1 million Australians through the delivery of fun and affordable fitness. We do this by creating comfortable, non-intimidating environments that promote inclusion, positivity, and self-fulfillment.
Our people and our culture are at the heart of everything we do. We are a small and agile team, working collaboratively to deliver 8-12 new locations each year, with an ongoing focus to grow established locations year on year.
What We Believe
We have an opportunity to impact generations of people in Australia in this lifetime. Our opportunity drives our relentless focus to deliver our best work. From our data driven decision making, to our passion for getting 1%, smart and hard work are imperative in delivering our mission. Our keys to success, momentum and leveraging strengths. Through accountability and partnership, we challenge each other to deliver our best work. We aim to democratize fitness together, one member at a time.
What Makes a Bravo-Fit
We are passionate about creating positive impact while rewriting the rules of fitness. Through our high value low-cost model, we provide a robust opportunity for members to enjoy fun and affordable fitness. Here at Planet Fitness, we are the home of the Judgement Free Zone. Where we provide a clean, comfortable and non-intimidating environment for all of our guests. We do not cater to powerlifting or body building but more so general fitness as most of our members are first-time gym-goers. We believe everyone’s fitness journey should feel rewarding and celebrated. We’re not a gym. We’re Planet Fitness!
Desired Skills and Experience
Job Skill Set Requirements
Excellent phone /communication skills
Ability to follow directions well
Ability to work well independently
Must have an upbeat and motivating attitude.
Punctual and organized
Remit
Greeting and saying goodbye to all members and guests.
Monitoring club access to members and non-members.
Answering any questions and handling member complaints.
Having an excellent understanding of the Judgement Free Zone and explaining the JFZ to all members and non-members.
Answering info calls over the phone and taking messages.
Giving club tours.
Selling memberships, completing membership agreements, and entering new members into the database.
Operating the Point-of-Sale system and collecting any balances of past due accounts.
Making appointments for PE @ PF hourly sessions.
Organizing and maintaining the customer service front desk.
Completing member welcome calls
Completing daily cleaning zones as assigned by management team
Completing club walk arounds
Assisting with club housekeeping and restocking any paper products in locker room.
Perform beginning of the day and end of the day procedures.
Making yourself available to newer team members for questions and guidance.
Completing monthly Black Card Spa maintenance as assigned by management team.
Experience/Qualifications
Previous customer service experience is advantageous
Certifications: Certificate 3 in Fitness.
Must be currently First Aid and CPR certified and provide club with a copy of the First Aid and CPR certification or willing to obtain within first three weeks.
Must have your WWC (working with children) certificate/ number NSW & VIC, Blue Card QLD from employment commencement date or proof that the process has started.
Must have completed a National Police Check certificate. NOTE- The NPC Certificate must be within 12 months of application date.
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Membership Services Representative - SOUTHPORT employer: Planet Fitness Franchising, LLC.
Contact Detail:
Planet Fitness Franchising, LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Services Representative - SOUTHPORT
✨Tip Number 1
Familiarise yourself with the Planet Fitness brand and its core values, especially the concept of the Judgement Free Zone. This will help you convey the right message during your interactions with potential members and demonstrate your alignment with their mission.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled member complaints or queries in the past. Being able to articulate these experiences will highlight your ability to create a positive environment for members.
✨Tip Number 3
Network within the fitness community, whether online or in-person, to learn more about the culture at Planet Fitness. Engaging with current employees or members can provide insights that will help you stand out during the interview process.
✨Tip Number 4
Prepare to discuss your motivation for working in the fitness industry and how you can contribute to the mission of impacting lives through affordable fitness. Your passion for helping others can be a key differentiator in your application.
We think you need these skills to ace Membership Services Representative - SOUTHPORT
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with BravoFit and Planet Fitness's mission and values. Highlight your alignment with their focus on creating a non-intimidating environment and promoting inclusivity in your application.
Tailor Your CV: Make sure your CV reflects relevant customer service experience and skills that match the job description. Emphasise your communication skills, ability to work independently, and any previous roles that required an upbeat attitude.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fitness and customer service. Mention specific examples of how you've positively impacted customers in past roles, and express your enthusiasm for joining a team that values fun and affordable fitness.
Highlight Relevant Certifications: Ensure you mention any relevant certifications, such as First Aid and CPR, and your willingness to obtain necessary qualifications like the WWC certificate. This shows your commitment to safety and professionalism in the role.
How to prepare for a job interview at Planet Fitness Franchising, LLC.
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for the fitness industry during the interview. Talk about how you believe in creating a positive and inclusive environment, as this aligns with the company's mission of promoting fun and affordable fitness.
✨Demonstrate Excellent Communication Skills
Since the role requires strong phone and communication skills, prepare to showcase your ability to engage with members effectively. You might want to practice answering common questions or handling complaints to demonstrate your readiness.
✨Understand the Judgement Free Zone Concept
Familiarise yourself with the Judgement Free Zone philosophy that Planet Fitness promotes. Be ready to explain what it means and how you would embody this principle while interacting with members and guests.
✨Highlight Your Customer Service Experience
If you have previous customer service experience, be sure to discuss specific examples where you successfully resolved issues or provided exceptional service. This will show that you can handle member inquiries and complaints effectively.
