At a Glance
- Tasks: Build strong relationships with customers and ensure they achieve their goals using our platform.
- Company: Join a high-growth tech start-up focused on sustainability and NetZero carbon emissions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic start-up environment with a focus on innovation and collaboration.
- Why this job: Make a real impact in the fight against climate change while developing your career.
- Qualifications: 4+ years in account management or similar roles, with a passion for sustainability.
The predicted salary is between 50000 - 65000 £ per year.
Mondra is a high-growth tech start-up that is delivering a food system environmental insights platform to accelerate the planet’s progress to NetZero carbon emissions. The Customer Success Manager (CSM) will play a pivotal role in building and nurturing long‑term relationships with customers. The CSM is responsible for ensuring customers achieve their desired outcomes by utilizing our solutions, driving account growth, retention, and engagement. This role focuses on post‑sale activities such as onboarding, training, adoption, and fostering strategic partnerships with customers.
Responsibilities
- Customer Portfolio Management: Lead client onboarding processes, ensuring data integration, training, and adoption of Mondra’s platform to deliver time‑to‑value. Own a portfolio of key accounts, driving customer satisfaction and product adoption. Develop long‑term partnerships with clients to help them achieve their business objectives.
- Revenue Uplift: Proactively manage accounts to increase revenue by identifying upsell or cross‑sell opportunities within the existing customer base. Work towards quarterly revenue growth targets, reviewed regularly with management.
- New Opportunities: Identify and present new business opportunities that can be accepted by the sales team. Collaborate closely with the sales team to ensure smooth handoffs and support on new initiatives. Quarterly objectives will be reviewed and adjusted in alignment with management.
- Churn Reduction: Manage contract renewals as a proactive process, ensuring alignment on value delivered and supporting negotiation of uplifts or scope changes. Monitor customer accounts to mitigate the risk of churn. Focus on maintaining a low churn rate, with regular reviews of retention strategies in collaboration with management.
- Customer Health: Regularly assess and monitor the health of customer accounts using internal metrics. Ensure customers are satisfied, engaged, and achieving their goals with our solution, with customer health scores reviewed quarterly.
- Strategic Outputs: Partner closely with internal science, data, and product teams to deliver client outcomes and shape product development. Drive strategic initiatives such as co‑authoring case studies, white papers, and joint events to demonstrate customer success stories. Work with the product and customer success teams to align on quarterly strategic output goals, reviewed with management.
Skills
- Strong project management, stakeholder engagement, and knowledge of sustainability, ESG, and food supply chains preferred.
- 4+ years of account management, account execution, or other relevant commercial experience in target‑driven roles.
- Proven experience working in fast‑paced, start‑up, or scale‑up technology companies.
- Track record of selling complex technical solutions into large, enterprise organisations.
Personal attributes and qualities
- Understanding of SaaS and Data Driven technologies.
- Desire to learn and be adaptable to change.
- Proactive approach.
- Solutions‑oriented, self‑performer, able to work without day‑to‑day supervision.
- C1 English language skills; fluency in additional European languages is beneficial.
Technical skills
- Microsoft Office with advanced knowledge of Excel, PowerPoint and Word.
- Hubspot CRM experience preferable.
Strategic Customer Success Manager - SaaS & Growth employer: Planet A
Mondra is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the fast-paced tech start-up landscape. With a strong commitment to sustainability and a focus on employee growth, we provide ample opportunities for professional development while making a meaningful impact on the planet's journey towards NetZero carbon emissions. Our supportive culture encourages creativity and strategic thinking, ensuring that every team member plays a vital role in our mission to transform the food system.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Customer Success Manager - SaaS & Growth
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your appreciation and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us at StudySmarter.
We think you need these skills to ace Strategic Customer Success Manager - SaaS & Growth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategic Customer Success Manager role. Highlight your experience in account management and any relevant skills that align with our mission at Mondra. We want to see how you can help us drive customer success!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage accounts and drive revenue growth. Use numbers and examples to illustrate how you've made a difference in previous positions. We love seeing results!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who is proactive and solutions-oriented, so don’t be afraid to share your unique approach to challenges. Show us why you’d be a great fit for our team culture!
Apply Through Our Website:We encourage you to submit your application directly through our website. This helps us keep track of all applications and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Planet A
✨Know Your Customer Success Metrics
Familiarise yourself with key customer success metrics, such as Net Promoter Score (NPS) and Customer Health Scores. Be ready to discuss how you’ve used these metrics in previous roles to drive customer satisfaction and retention.
✨Showcase Your Project Management Skills
Prepare examples of how you've successfully managed client onboarding processes or projects in the past. Highlight your ability to lead teams and engage stakeholders to ensure smooth transitions and successful outcomes.
✨Demonstrate Your Understanding of SaaS
Brush up on your knowledge of SaaS and data-driven technologies. Be prepared to explain how these concepts relate to customer success and how you can leverage them to help clients achieve their goals.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges a Customer Success Manager might face and how you would address them, especially in a fast-paced start-up environment.
