At a Glance
- Tasks: Build strong relationships with customers and ensure they achieve their goals using our platform.
- Company: Join a high-growth tech start-up focused on sustainability and NetZero carbon emissions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic start-up environment with a focus on innovation and collaboration.
- Why this job: Make a real impact in the fight against climate change while developing your career.
- Qualifications: 4+ years in account management or similar roles, with a passion for sustainability.
The predicted salary is between 50000 - 60000 £ per year.
Mondra is a high-growth tech start-up that is delivering a food system environmental insights platform to accelerate the planet’s progress to NetZero carbon emissions. The Customer Success Manager (CSM) will play a pivotal role in building and nurturing long‑term relationships with customers. The CSM is responsible for ensuring customers achieve their desired outcomes by utilizing our solutions, driving account growth, retention, and engagement. This role focuses on post‑sale activities such as onboarding, training, adoption, and fostering strategic partnerships with customers.
Responsibilities
- Customer Portfolio Management: Lead client onboarding processes, ensuring data integration, training, and adoption of Mondra’s platform to deliver time‑to‑value. Own a portfolio of key accounts, driving customer satisfaction and product adoption. Develop long‑term partnerships with clients to help them achieve their business objectives.
- Revenue Uplift: Proactively manage accounts to increase revenue by identifying upsell or cross‑sell opportunities within the existing customer base. Work towards quarterly revenue growth targets, reviewed regularly with management.
- New Opportunities: Identify and present new business opportunities that can be accepted by the sales team. Collaborate closely with the sales team to ensure smooth handoffs and support on new initiatives. Quarterly objectives will be reviewed and adjusted in alignment with management.
- Churn Reduction: Manage contract renewals as a proactive process, ensuring alignment on value delivered and supporting negotiation of uplifts or scope changes. Monitor customer accounts to mitigate the risk of churn. Focus on maintaining a low churn rate, with regular reviews of retention strategies in collaboration with management.
- Customer Health: Regularly assess and monitor the health of customer accounts using internal metrics. Ensure customers are satisfied, engaged, and achieving their goals with our solution, with customer health scores reviewed quarterly.
- Strategic Outputs: Partner closely with internal science, data, and product teams to deliver client outcomes and shape product development. Drive strategic initiatives such as co‑authoring case studies, white papers, and joint events to demonstrate customer success stories. Work with the product and customer success teams to align on quarterly strategic output goals, reviewed with management.
Skills
- Strong project management, stakeholder engagement, and knowledge of sustainability, ESG, and food supply chains preferred.
- 4+ years of account management, account execution, or other relevant commercial experience in target‑driven roles.
- Proven experience working in fast‑paced, start‑up, or scale‑up technology companies.
- Track record of selling complex technical solutions into large, enterprise organisations.
Personal attributes and qualities
- Understanding of SaaS and Data Driven technologies.
- Desire to learn and be adaptable to change.
- Proactive approach.
- Solutions‑oriented, self‑performer, able to work without day‑to‑day supervision.
- C1 English language skills; fluency in additional European languages is beneficial.
Technical skills
- Microsoft Office with advanced knowledge of Excel, PowerPoint and Word.
- Hubspot CRM experience preferable.
Customer Success Manager in London employer: Planet A
Mondra is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the pursuit of sustainability. As a Customer Success Manager, you will not only play a crucial role in driving customer satisfaction and engagement but also benefit from ample opportunities for professional growth within a high-growth tech start-up dedicated to making a positive impact on the planet. With a strong focus on employee development and a culture that values adaptability and proactive problem-solving, Mondra provides a unique platform for those looking to contribute meaningfully to the future of food systems and environmental insights.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission, especially around sustainability and tech!
✨Tip Number 3
Follow up after interviews with a thank-you note. It’s a simple gesture that keeps you top of mind and shows your enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us at Mondra.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in account management and any relevant skills that align with our mission at Mondra. We want to see how you can help us drive customer satisfaction and engagement!
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage accounts and drive revenue growth. Use numbers and examples to illustrate how you've successfully onboarded clients or reduced churn rates. We love seeing tangible results!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who is proactive and solutions-oriented, so don’t be afraid to share your passion for sustainability and technology. Show us why you’re excited about the opportunity to work with us at Mondra!
Apply Through Our Website:We encourage you to submit your application directly through our website. This helps us keep track of all applications and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at Planet A
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like Net Promoter Score (NPS) and Customer Health Scores. Being able to discuss how you’ve used these metrics in past roles will show your understanding of the CSM role and how you can drive value for the company.
✨Showcase Your Project Management Skills
Prepare examples that highlight your project management experience, especially in onboarding and training customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses, demonstrating how you’ve successfully managed client portfolios and driven product adoption.
✨Demonstrate Your Proactive Approach
Think of specific instances where you identified upsell or cross-sell opportunities within existing accounts. Discuss how you proactively managed relationships to reduce churn and increase customer satisfaction, as this aligns perfectly with the responsibilities of a Customer Success Manager.
✨Align with Company Values
Research Mondra’s mission towards achieving NetZero carbon emissions and be ready to discuss how your personal values align with theirs. Showing genuine interest in sustainability and how it relates to customer success will set you apart as a candidate who truly understands the company's goals.
