Operations Coordinator (Day) in London

About HIVED

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better. Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.

Role Overview

As an Operations Coordinator, you are the unique point of contact with drivers. Your role is integral to ensuring HIVED maintains drivers at the centre of our operation while maintaining high delivery performance and quality. This is an on-site role embedded in day-to-day operations. Your shift pattern will be 4 days on, 3 days off, which will require you to work one day on the weekend.

Our Operations team is organised into roles at different levels: this is a level 2 role where you will report into the Operations Manager.

What you’ll be doing:

• Manage the day-to-day operations of an assigned driver team.
• Champion initiatives that foster a positive driver experience and promote retention.
• Overseeing all aspects of assigned driver team, serving as the primary point of contact for driver inquiries and support at HIVED.
• Ensure driver compliance with HIVED's requirements and expectations.
• Partner with stakeholders to ensure driver excellence via check-ins and ride-alongs.

What you’ll be accountable for:

• Achieving daily business Key Performance Indicators (KPIs).
• Comprehensive driver support, including scheduling, process implementation, and addressing on-the-road queries.

What we’re looking for:

• We are seeking an engaging and approachable (Driver) Operations Coordinator who excels at building and maintaining positive relationships with drivers and stakeholders, with strong verbal and written communication skills and demonstrated stakeholder management abilities.
• 1-3 years of related working experience with logistics/last-mile preference.
• Possesses a hands-on approach to managing and developing team members.
• Proven ability to thrive in a fast-paced, high-pressure environment.
• Capable of rapid decision-making and efficient problem resolution.
• Ability to leverage available resources effectively and efficiently.
• Experience leveraging data for effective decision-making.
• Demonstrates exceptional resilience and professionalism when confronted with difficult situations, maintaining a positive and productive attitude.
• Valid UK driving license required.

How we reward our team:

• Competitive market-related salary, including the opportunity to work overtime when required.
• 25 days of holiday allowance plus public holidays.
• If you're on a 4 days on, 3 days off shift pattern, you are entitled to the equivalent of 20 days paid holiday plus public holidays.
• 1 Birthday Day Off + 2 Tenure-Based Additional Days Off.
• Subsidised Private Medical Insurance including dental, vision & mental health therapy.
• Team lunch provided once a week.
• Quarterly team socials and annual sports day (HIVED Olympics).
• Enhanced maternity/paternity/adoption policy as day 1 right.
• MacBook Air or Windows Laptop (depending on your preference).
• Cycle to work scheme.

Our Values:

• We Are Kind - We leave our egos at the door and aren't afraid to make difficult decisions. We must never confuse kindness with being "nice" - kindness requires us to be fair, consistent and work together to move HIVED forward.
• We Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us. No matter how hard it gets or whatever stands in our way, we are relentless in our pursuit of excellence.
• We Are Curious - We never settle, constantly challenge convention and are never afraid to ask why. We believe there is always more to learn, always a better way, and that we're always only just getting started.
• We Are Resourceful - Resources are scarce and our business depends on our ability to use resources wisely. Waste is the enemy. We strive to do more with less, be more efficient and make the most of what we have.