At a Glance
- Tasks: Build strong relationships with customers and ensure they achieve their goals using our platform.
- Company: Join a high-growth tech start-up focused on sustainability and NetZero carbon emissions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic start-up environment with a focus on innovation and collaboration.
- Why this job: Make a real impact in the fight against climate change while developing your career.
- Qualifications: 4+ years in account management and a passion for sustainability and technology.
The predicted salary is between 42750 - 52250 £ per year.
Customer Success Manager
Mondra is a high-growth tech start-up that is delivering a food system environmental insights platform to accelerate the planet’s progress to Net Zero carbon emissions.
The Customer Success Manager (CSM) will play a pivotal role in building and nurturing long‑term relationships with customers.
The CSM is responsible for ensuring customers achieve their desired outcomes by utilizing our solutions, driving account growth, retention, and engagement.
This role focuses on post‑sale activities such as onboarding, training, adoption, and fostering strategic partnerships with customers.
Responsibilities
Customer Portfolio Management
- Lead client onboarding processes, ensuring data integration, training, and adoption of Mondra’s platform to deliver time‑to‑value.
- Own a portfolio of key accounts, driving customer satisfaction and product adoption.
- Develop long‑term partnerships with clients to help them achieve their business objectives.
Revenue Uplift
- Proactively manage accounts to increase revenue by identifying upsell or cross‑sell opportunities within the existing customer base.
- Work towards quarterly revenue growth targets, reviewed regularly with management.
New Opportunities
- Identify and present new business opportunities that can be accepted by the sales team.
- Collaborate closely with the sales team to ensure smooth handoffs and support on new initiatives. Quarterly objectives will be reviewed and adjusted in alignment with management.
Churn Reduction
- Manage contract renewals as a proactive process, ensuring alignment on value delivered and supporting negotiation of uplifts or scope changes.
- Monitor customer accounts to mitigate the risk of churn.
- Focus on maintaining a low churn rate, with regular reviews of retention strategies in collaboration with management.
Customer Health
- Regularly assess and monitor the health of customer accounts using internal metrics.
- Ensure customers are satisfied, engaged, and achieving their goals with our solution, with customer health scores reviewed quarterly.
Strategic Outputs
- Partner closely with internal science, data, and product teams to deliver client outcomes and shape product development.
- Drive strategic initiatives such as co‑authoring case studies, white papers, and joint events to demonstrate customer success stories.
- Work with the product and customer success teams to align on quarterly strategic output goals, reviewed with management.
Skills
- Strong project management, stakeholder engagement, and knowledge of sustainability, ESG, and food supply chains preferred.
- 4+ years of account management, account execution, or other relevant commercial experience in target‑driven roles.
- Proven experience working in fast‑paced, start‑up, or scale‑up technology companies.
- Track record of selling complex technical solutions into large, enterprise organisations.
- Personal attributes and qualities
- Understanding of Saa S and Data Driven technologies.
- Desire to learn and be adaptable to change.
- Proactive approach.
- Solutions‑oriented, self‑performer, able to work without day‑to‑day supervision.
- C1 English language skills; fluency in additional European languages is beneficial.
- Technical skills
- Microsoft Office with advanced knowledge of Excel, Power Point and Word.
- Hubspot CRM experience preferrable.
- #J-18808-Ljbffr
Customer Success Manager in London employer: Planet A Ventures
At Gigaton, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through mentorship opportunities and a focus on cutting-edge technologies in the heart of the tech industry. Join us in a vibrant location where your contributions will directly impact the future of AI in manufacturing, all while enjoying a supportive environment that values work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Planet A Ventures. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Planet A Ventures before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Planet A Ventures:Your cover letter is your chance to shine! Tell us why you want to work at Planet A Ventures specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Planet A Ventures!
How to prepare for a job interview at Planet A Ventures
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
