Head of Network Ops

About HIVED

At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery. A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better. Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut, Bain, HelloFresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, NordicNinja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.

Role Overview

As the Head of Network Ops, you are accountable for the execution of HIVED’s first and middle-mile network. You are responsible for the overarching performance of our Network Operations team, managing a 24/7 operation across multiple shifts. Your role is to ensure that we are hitting the right balance of high quality in our collections network against Cost Per Collected parcel, ensuring that our managers and associates have the leadership, resources, and processes needed to run a world-class network. You take point on developing the function to be scalable and automated across multiple geographies.

What you’ll be doing

• Team Leadership
  • Overseeing the key deliverables of the Network ops team, challenging outputs where appropriate to ensure processes are being followed.
  • Represent the NOps team to key internal and external stakeholders.
  • Create a high performing team with clear accountabilities and development plans.
  • Act as key point of escalation for all Network Ops related issues.
  • Define operating rhythms, frameworks, and cadences for the Network Ops function.
  • Support the Network Director with budgeting and adherence to plan exercises.
• Strategy
  • Define and own the vision and strategy for the Network Ops team.
  • Ensure the strategic priorities of the exec board and ops leadership team are being adhered to within Network Ops.
  • Develop the long-term strategy and roadmap for the Network Ops function to meet the demands of the business as HIVED scales.
  • Work with functional leaders (e.g. in Run Time Ops) to develop best practices and ways of working.
  • Provide input into the Planning team around network design and key decision making areas.
• Cross-Functional Working
  • Work with other senior leaders in the business (i.e. CCO, SVP Central Ops) to ensure that teams are collaborating in the correct manner and that the appropriate demands of each function are being met.
  • Balance competing needs of our haulage and parcel businesses to ensure the needs of both are met.
  • Maintain a strong culture of compliance and safety for our collections on the road in collaboration with the Transport team.

What we’re looking for

• 7+ years in operations management across logistics, last-mile, or eCommerce.
• Strong people manager with experience in managing and supporting large and decentralised teams.
• Experience running both build and execution environments, preferably within a logistics setting.
• Proven track record of building SOPs and managing KPIs through a team.
• Data-driven, structured problem-solver with a continuous improvement mindset.

How we reward our team

• Dynamic hybrid working environment with a diverse and driven team.
• Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role.
• 25 days of holiday allowance plus public holidays.
• 1 Birthday Day Off + 2 Tenure-Based Additional Days Off.
• Subsidised Private Medical Insurance including dental, vision & mental health therapy.
• Bi-annual performance reviews and tailored development plans.
• Annual compensation review.
• Team lunch provided once a week.
• Quarterly team socials and annual sports day (HIVED Olympics).
• Enhanced maternity/paternity/adoption policy as day 1 right.
• MacBook Air or Windows Laptop (depending on your preference).
• Cycle to work scheme.

Our Values

• We Are Kind - We leave our egos at the door and aren't afraid to make difficult decisions.
• We Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us.
• We Are Curious - We never settle, constantly challenge convention and are never afraid to ask why.
• We Are Resourceful - Resources are scarce and our business depends on our ability to use resources wisely.

Want to learn more?

HIVED is B Corporation certified. HIVED is #7 on The Sunday Times Tech 100.