Senior Solution Engineer in London

Our Purpose: Scheduling isn't simply filling shifts. It's finding the sweet spot that enables businesses to grow and team members to enjoy the perfect work/life balance. At Planday from Xero, we aim to use Agentic AI to build a future where managers seamlessly can free up invaluable time for their business and teams. We're not just building software; we're on a mission to make shift work more human, to change work/life balance from a luxury to a reality for all shift workers. We’re using advanced technology to help humans reach their full potential. At work and in life. Planday was founded in 2004, is headquartered in Copenhagen, Denmark, and helps create perfect schedules for hundreds of thousands of users across the world. Planday was acquired by Xero in 2021.

The Senior Solution Engineer plays a critical role in Planday's go-to-market organisation, partnering closely with Sales, Product and Engineering to help customers understand how our solutions fit into their operational and technical environments. You are both a value seller and a technical expert, able to translate complex capabilities into clear business outcomes for decision makers. This role is especially important as we increasingly engage more complex buyer groups across Mid-Market and Enterprise customers, where multiple stakeholders, integrations and technical requirements influence purchasing decisions. You will act as the bridge between commercial ambition and technical reality, ensuring we can confidently position Planday in sophisticated customer environments while removing blockers that could slow or prevent deals from closing.

Responsibilities

• Partner with AEs in active opportunities to understand requirements and shape the right technical approach.
• Help define technical win strategies early in the sales cycle, identifying risks, dependencies and competitive differentiation.
• Lead technical discovery and deliver demonstrations that connect Planday to real business outcomes.
• Translate integration, security, and ecosystem topics into clear value for technical and executive audiences.
• Design and build pragmatic proofs of concept, integrations, or lightweight customer-specific solutions when required to win deals and demonstrate feasibility.
• Work closely with Product and Engineering on customer-specific builds, actively helping shape scope and influence timelines to secure priority opportunities.
• Focus on speed, momentum, and reuse, turning customer work into patterns others can leverage.
• Enable sellers to confidently position integrations and technical value with less dependency on SE involvement over time.
• Consolidate recurring customer needs and provide structured, revenue-informed feedback to Product and Engineering.

Qualifications

• Strong technical foundation with hands-on experience working with APIs, integrations, and data flows.
• Experience supporting B2B SaaS sales cycles in a pre-sales or solution engineering capacity.
• Ability to build prototypes or technical validations quickly.
• Strong commercial acumen and understanding of how technical decisions influence deal outcomes.
• Comfort communicating with both technical audiences and senior business stakeholders.
• Experience working within or selling into workforce-intensive industries such as hospitality, retail, or healthcare is a strong advantage.
• Familiarity integrating with systems such as POS platforms, people databases, identity providers (e.g., AD/SSO), payroll systems, and BI/reporting tools.
• Experience operating in opportunities with multiple stakeholders, procurement steps, or formal technical evaluations.
• Familiarity with modern automation or AI-assisted tooling that improves speed, quality, or repeatability in solution design.
• High ownership mindset and comfort operating with autonomy.
• Pragmatic, low-ego operator focused on outcomes over activity.

Success looks like

• Higher win rates and stronger progression in deals where you are involved.
• Faster and more predictable technical evaluations.
• A growing set of reusable solution assets.
• Clear examples of customer needs influencing the roadmap.
• Sales teams increasingly confident positioning integrations without SE support.
• Clear, measurable revenue influence across the opportunities you support.

This position description is intended merely as a guideline of the responsibilities involved in the position. The employee is expected to perform any other duties as reasonably required by their Manager.

At Planday, we offer you benefits like pension, health insurance, inclusive support for new parents and generous vacation. On top of your annual base salary, you are offered to be part of an Employee Share Plan. Growth and progression opportunities – we want you to grow with us. Flexible remote work. Strong social culture with lots of team and company activities. Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe. Healthy work-life balance and autonomous approach to work. We trust in you and your abilities.

Finally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work. At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer. As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process. All applicants will be considered for employment without attention to any personal characteristics.