At a Glance
- Tasks: Manage and grow customer relationships in the Norwegian market, ensuring they get maximum value from Planday.
- Company: Join Planday, a forward-thinking tech company on a mission to enhance work/life balance for shift workers.
- Benefits: Enjoy flexible remote work, competitive salary, health insurance, and generous vacation time.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact by helping businesses thrive while improving lives through innovative scheduling solutions.
- Qualifications: Experience in B2B SaaS and strong commercial instincts are essential.
The predicted salary is between 45000 - 55000 £ per year.
Our Purpose
Scheduling isn’t simply filling shifts. It’s finding the sweet spot that enables businesses to grow and team members to enjoy the perfect work/life balance.
Our Purpose
Scheduling isn’t simply filling shifts. It’s finding the sweet spot that enables businesses to grow and team members to enjoy the perfect work/life balance.
At Planday from Xero, we aim to use Agentic AI to build a future where managers seamlessly can free up invaluable time for their business and teams.
We’re not just building software; we’re on a mission to make shift work more human, to change work/life balance from a luxury to a reality for all shift workers.
We’re using advanced technology to help humans reach their full potential.
At work and in life.
Founded in 2004, Planday is headquartered in Copenhagen, Denmark and helps create perfect schedules for hundreds of thousands of users across the world.
Planday was acquired by Xero in 2021.
How You’ll Make An Impact
As a Customer Success Manager, you will own and grow a portfolio of customers by ensuring they realise clear, measurable value from Planday.
In this role, you will be 100% focused on the Norwegian market, turning local customers into long-term partners.
You will lead the post-sale customer lifecycle, driving adoption, retention, and account growth through structured account planning, proactive stakeholder engagement, and strong commercial ownership.
You will operate as the trusted partner to your customers, aligning Planday’s capabilities to their business priorities to help them succeed, creating momentum, and identifying opportunities to deepen our relationship and increase the value we deliver.
- What You’ll Do
- Own a portfolio of customers 100% focused on the Norwegian market, with accountability for retention and growth
- Build and execute joint account plans with your customers creating clarity on priorities, ownership and where value comes next
- Help customers get more from Planday by increasing adoption, confidence, and impact
- Lead renewal and commercial conversations with confidence
- Lead confident executive conversations about outcomes achieved and what it will take to go further
- Build multi-threaded relationships across operational and executive levels
- Create and develop opportunities that help customers achieve more with Planday
- Partner effectively across Sales, Product, Customer Experience, and Marketing to advance customer priorities
- Champion the voice of the customer and influence decisions that make our product stronger
- Share customer insight and success patterns that inform internal strategy and planning
- What You’ll Bring With You
- Professional proficiency in the Norwegian market (full native fluency is not required; market proficiency and understanding are key)
- Experience managing and growing B2B Saa S customers
- Strong commercial instincts and comfort leading value and investment conversations
- Proven ability to build joint plans and drive accountability with customers
- Confidence engaging executives and navigating complex organisations
- Ability to translate product capability into tangible business outcomes
- Technical credibility and experience partnering constructively with product teams
- High ownership mindset with disciplined follow-through
- Collaborative, low-ego approach to winning as a team
- Success looks like
- Strong retention and expansion across your portfolio through customer relationships that surface upsell, cross-sell, and renewal opportunities.
- Customers with active plans and clear progress toward value
- Consistent growth in adoption, usage, and realised outcomes
- Executive stakeholders who see Planday as a strategic partner and trust you as their adviser
- Actionable customer insight shaping internal priorities
This position description is intended merely as a guideline of the responsibilities involved in the position.
The employee is expected to perform any other duties as reasonably required by their Manager.
- At Planday, we offer you
- Benefits like pension, health insurance, inclusive support for new parents and generous vacation
- On top of your annual base salary, you are offered to be part of an Employee Share Plan
- Growth and progression opportunities – we want you to grow with us
- Flexible remote work
- Strong social culture with lots of team and company activities
- Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe
- Healthy work-life balance and autonomous approach to work. We trust in you and your abilities
Finally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say!).
Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work.
(PE) Our tech stack is cutting edge and our engineering work is supported by dedicated in-house scrum masters and agile evangelists.
At Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer.
As an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process.
Please let us know if you need reasonable accommodation during the application or interview process.
All applicants will be considered for employment without attention to any personal characteristics.
Commercial Customer Success Manager (Norwegian Market) in London employer: Planday
Planday, as part of Xero, offers an exceptional work environment where innovation and collaboration are at the forefront. Employees benefit from a culture that prioritises personal growth and development, with ample opportunities for career advancement and skill enhancement. Located in a dynamic setting, Planday fosters a supportive atmosphere that encourages teamwork and celebrates success, making it an ideal place for those looking to make a meaningful impact in customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Customer Success Manager (Norwegian Market) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Planday. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Planday before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Customer Success Manager (Norwegian Market) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Planday:Your cover letter is your chance to shine! Tell us why you want to work at Planday specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Planday!
How to prepare for a job interview at Planday
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
