Supporter Engagement Team Leader

Overview

Plan International UK is a global children\’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.

We bring people together to protect children\’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won\’t stop until we are all equal.

We are looking for a Supporter Engagement Team Leader (maternity cover) to join our dynamic Supporter Engagement & Operations Unit. In this vital role, you will lead a dedicated team responsible for providing outstanding service to our supporters across multiple channels – including phone, email and post.

Responsibilities

• Line-manage and support the day-to-day operations of the Supporter Engagement Team.
• Ensure the team meets service level agreements (SLAs) and delivers timely, high-quality responses to all supporter enquiries.
• Coach, develop and motivate team members, and champion a culture of supporter-centric service, ensuring every interaction leaves supporters feeling valued and inspired.
• Collaborate with the Senior Supporter Engagement and Operations Lead to deliver plans during 2026.

Qualifications

• Proven experience in line management within a busy customer or supporter care environment.
• Genuine passion for supporter engagement and delivering exceptional service.
• Strong organisational skills with the ability to prioritise and manage competing demands.
• Excellent communication skills — tactful, diplomatic, and confident across all channels.

Why join us

You\’ll be part of a supportive, mission-driven team that puts people at the heart of everything we do. We offer a collaborative working environment, opportunities for professional development, and the chance to make a real impact every day.