At a Glance
- Tasks: Process donations and maintain communication with supporters to enhance their experience.
- Company: Join Plan International UK, a global charity dedicated to children's rights and gender equality.
- Benefits: Enjoy a hybrid work environment and be part of a values-driven team.
- Other info: This role is fixed-term for 12 months and requires a Basic DBS check.
- Why this job: Make a real impact on children's lives while working in a supportive and collaborative culture.
- Qualifications: Experience with donation processing and knowledge of Gift Aid regulations are essential.
Do not wait to apply after reading this description a high application volume is expected for this opportunity.
Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential, and every girl can choose her own future. We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.
At Plan International UK, we are committed to delivering exceptional supporter experiences. We’re looking for a Supporter Income Executive to play a key role in making every supporter feel valued, appreciated, and connected to our mission of creating a just world for all children, especially girls.
In this role, you’ll ensure the smooth and accurate processing of donations, maintain clear and friendly communication, and resolve queries promptly and effectively. Your work will help build lasting relationships with our supporters and ensure they feel proud to stand with us.
You’ll be the person who makes sure every donation, whether it comes through a form, an online platform, or other channels, is processed with care and precision. You’ll also help us stay fully compliant with HMRC Gift Aid regulations and BACS Direct Debit standards, so supporters can give with confidence.
We are seeking someone who brings:
- Hands-on experience processing offline and online donations across multiple channels
- Strong knowledge of Gift Aid regulations and Direct Debit compliance
- Exceptional attention to detail and problem-solving skills to keep things running smoothly
- Great communication skills and the ability to work effectively with colleagues across the organisation
- Experience using CRM or supporter databases to manage and track supporter interactions
You’ll thrive in this role if you’re a natural collaborator who enjoys working as part of a team, loves solving challenges, and is driven by purpose.
If you want to be part of a collaborative, values-driven organisation where your work directly impacts our ability to deliver positive change for children worldwide, this is the role for you. You’ll join a team that supports, celebrates, and shares a commitment to Feminist Leadership Principles and equality.
For further detail of this role, please see the job profile.
Please note, this role is not eligible for sponsorship and therefore we are unable to provide sponsorship for this role.
The deadline for applications is Sunday 31 May 2026
Interviews will take place between 10 to 12 June 2026
We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences. xiskglj
Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.
REF-228 583
Supporter Income Executive employer: Plan International UK
At Plan International UK, we pride ourselves on being an exceptional employer dedicated to creating a supportive and inclusive work environment. Our hybrid working model in the vibrant Old Street area of London allows for flexibility while fostering collaboration within our passionate team. We offer meaningful opportunities for professional growth, a commitment to equality, and the chance to make a tangible impact on children's lives, particularly girls, ensuring that every employee feels valued and connected to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Income Executive
✨Tip Number 1
Familiarise yourself with Gift Aid regulations and Direct Debit compliance. Understanding these areas will not only help you in the role but also demonstrate your commitment to the organisation's mission during interviews.
✨Tip Number 2
Showcase your experience with CRM or supporter databases. Be prepared to discuss specific examples of how you've used these tools to manage supporter interactions effectively, as this is crucial for the Supporter Income Executive role.
✨Tip Number 3
Highlight your problem-solving skills by preparing examples of challenges you've faced in previous roles and how you resolved them. This will illustrate your ability to keep operations running smoothly.
✨Tip Number 4
Emphasise your communication skills. Be ready to discuss how you've maintained clear and friendly communication with supporters or colleagues, as this is key to building lasting relationships in this position.
We think you need these skills to ace Supporter Income Executive
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the key responsibilities and required skills for the Supporter Income Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience:Emphasise your hands-on experience with processing donations, knowledge of Gift Aid regulations, and any relevant CRM or supporter database experience. Use specific examples to demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for the mission of Plan International UK. Explain why you want to work with them and how your values align with their commitment to equality and children's rights.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your documents are clear, concise, and professionally formatted to make a strong impression.
How to prepare for a job interview at Plan International UK
✨Know Your Stuff on Gift Aid and Direct Debits
Make sure you brush up on your knowledge of Gift Aid regulations and Direct Debit compliance. Being able to discuss these topics confidently will show that you're serious about the role and understand the importance of these processes in supporting the charity's mission.
✨Showcase Your Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. Whether it was processing donations accurately or resolving queries, demonstrating this skill will be crucial for the Supporter Income Executive position.
✨Communicate Clearly and Warmly
Since the role involves maintaining clear and friendly communication with supporters, practice how you would convey important information in a warm and approachable manner. This will help you connect with the interviewers and reflect the values of Plan International UK.
✨Emphasise Team Collaboration
Be ready to discuss your experience working in teams and how you contribute to a collaborative environment. Highlighting your ability to work effectively with colleagues will resonate well with the organisation's commitment to teamwork and Feminist Leadership Principles.
