Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Process donations and maintain communication with supporters to enhance their experience.
- Company: Join Plan International UK, a leading charity dedicated to children's rights and gender equality.
- Benefits: Enjoy a hybrid work model, competitive salary, and a supportive team culture.
- Why this job: Make a real impact on children's lives while working in a values-driven environment.
- Qualifications: Experience in donation processing and knowledge of Gift Aid regulations are essential.
- Other info: This role is fixed-term for 12 months and requires a DBS check.
The predicted salary is between 30000 - 40000 £ per year.
Job Description
Department: Supporter Engagement and Operations
Salary: £35,470 per annum
Hours: 34.5 hours per week
Contract Type: Fixed-term contract for 12 months
Â
Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential, and every girl can choose her own future. We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.
Â
At Plan International UK, we are committed to delivering exceptional supporter experiences. We’re looking for a Supporter Income Executive to play a key role in making every supporter feel valued, appreciated, and connected to our mission of creating a just world for all children, especially girls.
Â
In this role, you’ll ensure the smooth and accurate processing of donations, maintain clear and friendly communication, and resolve queries promptly and effectively. Your work will help build lasting relationships with our supporters and ensure they feel proud to stand with us.
Â
This is an exciting time to join our Supporter Engagement and Operations Unit. You’ll be the person who makes sure every donation, whether it comes through a form, an online platform, or other channels, is processed with care and precision. You’ll also help us stay fully compliant with HMRC Gift Aid regulations and BACS Direct Debit standards, so supporters can give with confidence.
Â
We’re seeking someone who brings:
Â
- Hands-on experience processing offline and online donations across multiple channels
- Strong knowledge of Gift Aid regulations and Direct Debit compliance
- Exceptional attention to detail and problem-solving skills to keep things running smoothly
- Great communication skills and the ability to work effectively with colleagues across the organisation
- Experience using CRM or supporter databases to manage and track supporter interactions
Â
You’ll thrive in this role if you’re a natural collaborator who enjoys working as part of a team, loves solving challenges, and is driven by purpose.
Â
If you want to be part of a collaborative, values-driven organisation where your work directly impacts our ability to deliver positive change for children worldwide, this is the role for you. You’ll join a team that supports, celebrates, and shares a commitment to Feminist Leadership Principles and equality.
Â
Please note, this role is not eligible for sponsorship and therefore we are unable to provide sponsorship for this role.
Â
The deadline for applications is 23:59 on 31 August 2025
Interviews will take place on 9 September 2025
Â
We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.
Â
Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.
Â
REF-223328
Supporter Income Executive employer: Plan International UK
Contact Detail:
Plan International UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Income Executive
✨Tip Number 1
Familiarise yourself with Gift Aid regulations and Direct Debit compliance. Understanding these areas will not only help you in the role but also demonstrate your commitment to the organisation's mission during interviews.
✨Tip Number 2
Showcase your experience with CRM or supporter databases. Be prepared to discuss specific examples of how you've used these tools to manage supporter interactions effectively, as this is crucial for the Supporter Income Executive role.
✨Tip Number 3
Highlight your problem-solving skills by preparing examples of challenges you've faced in previous roles and how you resolved them. This will illustrate your ability to keep operations running smoothly.
✨Tip Number 4
Emphasise your collaborative spirit. Be ready to share experiences where you've worked as part of a team to achieve a common goal, as this aligns with the values of Plan International UK.
We think you need these skills to ace Supporter Income Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Supporter Income Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any hands-on experience you have with processing donations, knowledge of Gift Aid regulations, and your ability to use CRM systems. Provide specific examples that demonstrate your attention to detail and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the mission of Plan International UK. Explain why you want to work in this role and how your values align with their commitment to equality and children's rights.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Plan International UK
✨Know Your Stuff on Gift Aid
Make sure you brush up on your knowledge of Gift Aid regulations. Being able to discuss how these work and their importance in processing donations will show that you're serious about the role and understand the financial aspects of supporter engagement.
✨Showcase Your Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. Whether it was catching an error in a donation process or ensuring compliance with regulations, demonstrating this skill is crucial for the Supporter Income Executive role.
✨Communicate Clearly and Warmly
Since this role involves maintaining clear communication with supporters, practice articulating your thoughts clearly and warmly. Think about how you would handle common queries and ensure you convey empathy and understanding in your responses.
✨Demonstrate Team Collaboration
Be ready to discuss how you've worked effectively within a team in the past. Highlight any collaborative projects or experiences where you contributed to a positive team dynamic, as this aligns with the values of Plan International UK.