At a Glance
- Tasks: Engage with supporters through various channels to enhance their experience and support.
- Company: Join Plan International UK, a global charity dedicated to children's rights and equality.
- Benefits: Gain valuable skills, work in a supportive team, and contribute to meaningful change.
- Other info: Fixed-term role until November 2026 with opportunities for personal growth.
- Why this job: Make a real difference in children's lives while developing your career in a dynamic environment.
- Qualifications: Experience in customer care and excellent communication skills are essential.
Fixed-term until 30 November 2026. Ensure you read the information regarding this opportunity thoroughly before making an application.
Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future. We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.
An exciting opportunity has arisen for a Supporter Engagement Coordinator to join our Supporter Engagement and Operations team in delivering an exceptional customer experience to our current and potential supporters. Our primary proposition is Child Sponsorship, where we deliver an engaging one to one relationship to over 80,000 child sponsors. Our Supporter Engagement and Operations team recruits, retains and develops the support of individuals and households in the UK and is responsible for generating income from individuals through fulfilment of the sponsorship journey.
In this role, you will communicate with supporters using a variety of channels including telephone, post, email, social media and face to face. You will respond to all kinds of enquiries promptly so that our supporters feel nurtured and valued as a key part of our work. This role is varied and an excellent opportunity to develop a diverse range of transferable skills.
We are looking for someone who has proven experience of working in a busy customer/supporter care role in a similar environment and be able to demonstrate outstanding customer service. You will possess excellent organisational skills, be able to prioritise your workload and work well under pressure. Above all, you will be able to communicate with tact, diplomacy and confidence to all supporters to ensure they receive the highest quality experience.
If you thrive in working in a highly collaborative environment, possess great team-working skills and have a genuine passion for our values, feminist leadership principles and vision, we would love to hear from you!
For further detail of this role, please see the job profile. Please note, this role is not eligible for sponsorship and therefore we are unable to provide sponsorship for this role.
The deadline for applications is Sunday 31 May 2026. Interviews will take place between 10 to 12 June 2026.
We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.
Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.
Supporter Engagement Coordinator employer: Plan International UK
Plan International UK is an exceptional employer dedicated to creating a world where every child can thrive, particularly focusing on empowering girls. Our vibrant work culture fosters collaboration and inclusivity, providing employees with meaningful opportunities for personal and professional growth while making a tangible impact in the lives of children. Located in the heart of the UK, we offer a supportive environment where your contributions are valued, and you can develop a diverse skill set in a role that truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Engagement Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Plan International UK. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to supporter engagement. Think about how you can showcase your customer service skills and passion for children's rights during the conversation.
✨Tip Number 3
Follow up after your interview with a thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their applications.
We think you need these skills to ace Supporter Engagement Coordinator
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for and help you tailor your application to show how you fit the bill.
Show Off Your Customer Service Skills:Since this role is all about supporter engagement, highlight your experience in customer service. Share specific examples of how you've gone above and beyond to support customers or clients in previous roles.
Be Authentic and Passionate:We love seeing genuine passion for our mission! Don’t be afraid to let your personality shine through in your application. Share why you care about children’s rights and how that aligns with our values.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Plan International UK
✨Know the Mission
Before your interview, dive deep into Plan International UK's mission and values. Understand their focus on children's rights and gender equality. This will not only help you align your answers with their goals but also show your genuine interest in their work.
✨Showcase Your Customer Service Skills
Since this role revolves around supporter engagement, prepare specific examples from your past experiences where you delivered outstanding customer service. Highlight situations where you resolved issues or enhanced the supporter experience, as this will demonstrate your capability in a busy environment.
✨Practice Communication Scenarios
Given that you'll be communicating through various channels, practice responding to potential supporter enquiries. Role-play different scenarios with a friend or family member to build your confidence in handling questions with tact and diplomacy.
✨Emphasise Teamwork and Collaboration
Plan International UK values collaboration, so be ready to discuss how you've worked effectively in teams. Share examples of how you contributed to team success and supported colleagues, showcasing your ability to thrive in a collaborative environment.
