At a Glance
- Tasks: Engage with supporters through various channels and ensure they feel valued.
- Company: Join a global charity dedicated to children's rights and equality.
- Benefits: Gain valuable experience, develop transferable skills, and work in a supportive team.
- Other info: Collaborative environment with a strong commitment to inclusivity and safeguarding.
- Why this job: Make a real difference in children's lives while enhancing your customer service skills.
- Qualifications: Experience in customer care and excellent communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Fixed-term until 30 November 2026. Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future. We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.
An exciting opportunity has arisen for a Supporter Engagement Coordinator to join our Supporter Engagement and Operations team in delivering an exceptional customer experience to our current and potential supporters. Our primary proposition is Child Sponsorship, where we deliver an engaging one to one relationship to over 80,000 child sponsors. Our Supporter Engagement and Operations team recruits, retains and develops the support of individuals and households in the UK and is responsible for generating income from individuals through fulfilment of the sponsorship journey.
In this role, you will communicate with supporters using a variety of channels including telephone, post, email, social media and face to face. You will respond to all kinds of enquiries promptly so that our supporters feel nurtured and valued as a key part of our work. This role is varied and an excellent opportunity to develop a diverse range of transferable skills.
We are looking for someone who has proven experience of working in a busy customer/supporter care role in a similar environment and be able to demonstrate outstanding customer service. You will possess excellent organisational skills, be able to prioritise your workload and work well under pressure. Above all, you will be able to communicate with tact, diplomacy and confidence to all supporters to ensure they receive the highest quality experience.
If you thrive in working in a highly collaborative environment, possess great team-working skills and have a genuine passion for our values, feminist leadership principles and vision, we would love to hear from you!
For further detail of this role, please see the job profile. Please note, this role is not eligible for sponsorship and therefore we are unable to provide sponsorship for this role. The deadline for applications is Sunday 31 May 2026. Interviews will take place between 10 to 12 June 2026.
We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.
Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.
Supporter Engagement Coordinator in Islington employer: Plan International UK
Plan International UK is an exceptional employer dedicated to creating a world where every child can thrive, offering a supportive and inclusive work culture that values collaboration and diversity. As a Supporter Engagement Coordinator, you will have the opportunity to develop your skills while making a meaningful impact on children's rights and gender equality. With a commitment to employee growth and a focus on feminist leadership principles, working here means being part of a passionate team that truly cares about its mission and the communities it serves.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Engagement Coordinator in Islington
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Plan International UK. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with their mission of supporting children and promoting equality. We want you to shine!
✨Tip Number 3
Show your passion! When you get the chance to speak with them, let your enthusiasm for their cause come through. They’re looking for someone who genuinely cares about making a difference.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re really interested in the role. Plus, it’s a great way to reiterate your fit for the position.
We think you need these skills to ace Supporter Engagement Coordinator in Islington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that align with the Supporter Engagement Coordinator role. Highlight your customer service experience and any relevant achievements that showcase your ability to engage with supporters effectively.
Show Your Passion:Let your enthusiasm for our mission shine through in your written application. We want to see your genuine interest in children's rights and how you can contribute to our vision of an equal world. Share any personal experiences or motivations that drive you to apply.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will help us understand your qualifications quickly and easily, making a positive impression right from the start.
Proofread Before Submitting:Always double-check your application for spelling and grammar mistakes. A polished application shows attention to detail and professionalism, which are key qualities we value at StudySmarter. Take your time to ensure everything is perfect before hitting that submit button!
How to prepare for a job interview at Plan International UK
✨Know the Mission
Before your interview, take some time to really understand Plan International UK's mission and values. Familiarise yourself with their work in child sponsorship and how they engage with supporters. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
Since this role is all about supporter engagement, be ready to share specific examples of your past customer service experiences. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your ability to nurture relationships and provide exceptional support.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle various supporter interactions. Prepare by thinking through potential scenarios, such as dealing with a dissatisfied supporter or managing multiple enquiries at once. Practising your responses will help you feel more confident during the interview.
✨Emphasise Teamwork and Collaboration
Plan International UK values collaboration, so be sure to highlight your teamwork skills. Share examples of how you've successfully worked with others in previous roles, especially in busy environments. This will show that you can thrive in their collaborative culture and contribute positively to the team.
