At a Glance
- Tasks: Process donations and ensure supporters feel valued and connected to our mission.
- Company: Join Plan International UK, a global charity dedicated to children's rights and equality.
- Benefits: Be part of a values-driven team with a focus on positive change and collaboration.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a real impact by supporting children and girls worldwide through your work.
- Qualifications: Experience in donation processing and knowledge of Gift Aid regulations required.
The predicted salary is between 30000 - 40000 € per year.
Fixed-term contract until 30 November 2026. Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential, and every girl can choose her own future. We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.
At Plan International UK, we are committed to delivering exceptional supporter experiences. We’re looking for a Supporter Income Executive to play a key role in making every supporter feel valued, appreciated, and connected to our mission of creating a just world for all children, especially girls.
In this role, you’ll ensure the smooth and accurate processing of donations, maintain clear and friendly communication, and resolve queries promptly and effectively. Your work will help build lasting relationships with our supporters and ensure they feel proud to stand with us.
You’ll be the person who makes sure every donation, whether it comes through a form, an online platform, or other channels, is processed with care and precision. You’ll also help us stay fully compliant with HMRC Gift Aid regulations and BACS Direct Debit standards, so supporters can give with confidence.
We are seeking someone who brings:
- Hands-on experience processing offline and online donations across multiple channels
- Strong knowledge of Gift Aid regulations and Direct Debit compliance
- Exceptional attention to detail and problem-solving skills to keep things running smoothly
- Great communication skills and the ability to work effectively with colleagues across the organisation
- Experience using CRM or supporter databases to manage and track supporter interactions
You’ll thrive in this role if you’re a natural collaborator who enjoys working as part of a team, loves solving challenges, and is driven by purpose.
If you want to be part of a collaborative, values-driven organisation where your work directly impacts our ability to deliver positive change for children worldwide, this is the role for you. You’ll join a team that supports, celebrates, and shares a commitment to Feminist Leadership Principles and equality.
For further detail of this role, please see the job profile. Please note, this role is not eligible for sponsorship and therefore we are unable to provide sponsorship for this role.
The deadline for applications is Sunday 31 May 2026. Interviews will take place between 10 to 12 June 2026.
We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.
Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.
Locations
Supporter Income Executive in Islington, Norfolk employer: Plan International UK
Plan International UK is an exceptional employer dedicated to creating a just world for all children, particularly girls. With a strong commitment to values-driven work and collaborative culture, employees are empowered to make a meaningful impact while enjoying opportunities for personal and professional growth. The organisation fosters an inclusive environment where every team member is celebrated and supported, ensuring that your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Income Executive in Islington, Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Plan International UK. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Plan International UK’s mission and values, and think about how your skills align with their goals. Show them you’re not just another candidate, but someone who truly cares.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Supporter Income Executive in Islington, Norfolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with processing donations and your knowledge of Gift Aid regulations. We want to see how your skills align with our mission at Plan International UK!
Showcase Your Communication Skills:Since you'll be maintaining clear and friendly communication with supporters, it's essential to demonstrate your communication prowess in your application. Use examples that show how you've effectively resolved queries or built relationships in the past.
Attention to Detail is Key:We’re looking for someone with exceptional attention to detail. In your application, mention specific instances where your keen eye has helped you avoid mistakes or improve processes. This will show us you’re the right fit for ensuring smooth donation processing.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to make a difference in children’s lives.
How to prepare for a job interview at Plan International UK
✨Know Your Stuff
Make sure you brush up on your knowledge of Gift Aid regulations and Direct Debit compliance. Being able to discuss these topics confidently will show that you're serious about the role and understand the importance of processing donations accurately.
✨Showcase Your Communication Skills
Since this role involves maintaining clear and friendly communication with supporters, prepare examples of how you've effectively resolved queries in the past. Think about times when your communication made a difference in building relationships.
✨Attention to Detail is Key
Be ready to demonstrate your exceptional attention to detail. You might be asked about specific processes you've followed to ensure accuracy in donation processing. Share any relevant experiences where your meticulousness led to positive outcomes.
✨Emphasise Team Collaboration
This position thrives on collaboration, so think of examples where you've worked well in a team. Highlight how you’ve contributed to group success and how you handle challenges together, as this will resonate with their values-driven approach.
