At a Glance
- Tasks: Engage with supporters through various channels to enhance their experience and support.
- Company: Join a global charity dedicated to children's rights and gender equality.
- Benefits: Gain valuable skills, work in a supportive team, and contribute to meaningful change.
- Other info: Collaborative environment with a commitment to inclusivity and safeguarding.
- Why this job: Make a real difference in children's lives while developing your career.
- Qualifications: Experience in customer care and excellent communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Fixed-term until 30 November 2026. Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future. We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.
An exciting opportunity has arisen for a Supporter Engagement Coordinator to join our Supporter Engagement and Operations team in delivering an exceptional customer experience to our current and potential supporters. Our primary proposition is Child Sponsorship, where we deliver an engaging one to one relationship to over 80,000 child sponsors. Our Supporter Engagement and Operations team recruits, retains and develops the support of individuals and households in the UK and is responsible for generating income from individuals through fulfilment of the sponsorship journey.
In this role, you will communicate with supporters using a variety of channels including telephone, post, email, social media and face to face. You will respond to all kinds of enquiries promptly so that our supporters feel nurtured and valued as a key part of our work. This role is varied and an excellent opportunity to develop a diverse range of transferable skills.
We are looking for someone who has proven experience of working in a busy customer/supporter care role in a similar environment and be able to demonstrate outstanding customer service. You will possess excellent organisational skills, be able to prioritise your workload and work well under pressure. Above all, you will be able to communicate with tact, diplomacy and confidence to all supporters to ensure they receive the highest quality experience.
If you thrive in working in a highly collaborative environment, possess great team-working skills and have a genuine passion for our values, feminist leadership principles and vision, we would love to hear from you!
Please note, this role is not eligible for sponsorship and therefore we are unable to provide sponsorship for this role. The deadline for applications is Sunday 31 May 2026. Interviews will take place between 10 to 12 June 2026.
We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.
Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.
Locations
Supporter Engagement Coordinator in Islington, Norfolk employer: Plan International UK
Plan International UK is an exceptional employer dedicated to creating a world where every child can thrive. With a strong commitment to inclusivity and employee development, we foster a collaborative work culture that empowers our team members to grow their skills while making a meaningful impact on children's lives. Located in a vibrant environment, our Supporter Engagement Coordinator role offers the chance to engage with passionate supporters and contribute to vital initiatives, all while enjoying a supportive atmosphere that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Engagement Coordinator in Islington, Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Plan International UK. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching the organisation's values and recent projects. Show us that you're not just interested in the role but also passionate about our mission to support children and promote equality.
✨Tip Number 3
Practice your communication skills! Since this role involves engaging with supporters, being able to articulate your thoughts clearly and confidently will set you apart. Try mock interviews with friends or family.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're genuinely interested in joining our team at Plan International UK.
We think you need these skills to ace Supporter Engagement Coordinator in Islington, Norfolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer support roles. We want to see how your skills align with our mission of engaging supporters and delivering exceptional service.
Showcase Your Communication Skills:Since this role involves interacting with supporters through various channels, demonstrate your communication prowess. Use clear, concise language and provide examples of how you've effectively engaged with customers in the past.
Highlight Organisational Skills:We’re looking for someone who can juggle multiple tasks under pressure. In your application, mention specific instances where you’ve successfully managed your workload and prioritised tasks to meet deadlines.
Express Your Passion for Our Values:Let us know why you’re passionate about our mission and values. Share any relevant experiences that reflect your commitment to equality and child rights, as this will resonate with our team and culture.
How to prepare for a job interview at Plan International UK
✨Know the Mission
Before your interview, take some time to really understand Plan International UK's mission and values. Familiarise yourself with their work in children's rights and gender equality. This will not only help you answer questions more effectively but also show your genuine passion for their cause.
✨Showcase Your Customer Service Skills
Since this role is all about supporter engagement, be ready to share specific examples of how you've provided outstanding customer service in previous roles. Think of situations where you went above and beyond to help someone, as this will demonstrate your commitment to nurturing relationships.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Practice responses to potential situations you might face in the role, such as dealing with a dissatisfied supporter or managing multiple enquiries at once. This will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your interest in the position and helps you gauge if it's the right fit for you.
