At a Glance
- Tasks: Engage with supporters through various channels to enhance their experience and support our mission.
- Company: Plan International UK, a global charity dedicated to children's rights and equality.
- Benefits: Gain valuable skills, work in a supportive team, and contribute to meaningful change.
- Other info: Join a passionate team committed to inclusivity and feminist leadership principles.
- Why this job: Make a real difference in children's lives while developing your career in a dynamic environment.
- Qualifications: Experience in customer care and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Fixed-term until 30 November 2026. Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future. We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.
An exciting opportunity has arisen for a Supporter Engagement Coordinator to join our Supporter Engagement and Operations team in delivering an exceptional customer experience to our current and potential supporters. Our primary proposition is Child Sponsorship, where we deliver an engaging one to one relationship to over 80,000 child sponsors. Our Supporter Engagement and Operations team recruits, retains and develops the support of individuals and households in the UK and is responsible for generating income from individuals through fulfilment of the sponsorship journey.
In this role, you will communicate with supporters using a variety of channels including telephone, post, email, social media and face to face. You will respond to all kinds of enquiries promptly so that our supporters feel nurtured and valued as a key part of our work. This role is varied and an excellent opportunity to develop a diverse range of transferable skills.
We are looking for someone who has proven experience of working in a busy customer/supporter care role in a similar environment and be able to demonstrate outstanding customer service. You will possess excellent organisational skills, be able to prioritise your workload and work well under pressure. Above all, you will be able to communicate with tact, diplomacy and confidence to all supporters to ensure they receive the highest quality experience.
If you thrive in working in a highly collaborative environment, possess great team-working skills and have a genuine passion for our values, feminist leadership principles and vision, we would love to hear from you!
Please note, this role is not eligible for sponsorship and therefore we are unable to provide sponsorship for this role. The deadline for applications is Sunday 31 May 2026. Interviews will take place between 10 to 12 June 2026.
We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.
Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.
Locations
Inclusion and Disability Coordinator in Islington, Norfolk employer: Plan International UK
Plan International UK is an exceptional employer dedicated to creating a world where every child can thrive. With a strong commitment to inclusivity and feminist leadership principles, we foster a collaborative work culture that values each team member's contributions. Employees benefit from diverse growth opportunities and the chance to make a meaningful impact in the lives of children and communities, all while working in a supportive environment that prioritises safeguarding and respect for all.
StudySmarter Expert Advice🤫
We think this is how you could land Inclusion and Disability Coordinator in Islington, Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the organisation and practising common questions. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion! When you get the chance to speak with potential employers, let your enthusiasm for the role and the organisation shine through. We want them to see how much you care about making a difference.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Inclusion and Disability Coordinator in Islington, Norfolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that align with the Inclusion and Disability Coordinator role. Highlight your customer service experience and any relevant work in similar environments to show us you’re the right fit!
Show Your Passion:We want to see your genuine enthusiasm for our mission and values. Use your cover letter to express why you care about children’s rights and how you can contribute to our vision of an equal world. Let your passion shine through!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences.
Apply Through Our Website:Don’t forget to submit your application through our official website! This ensures that we receive all your details correctly and helps us keep track of your application. Plus, it’s super easy to do!
How to prepare for a job interview at Plan International UK
✨Know the Mission
Before your interview, take some time to really understand Plan International UK's mission and values. Familiarise yourself with their work in children's rights and gender equality. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role involves engaging with supporters, be ready to share specific examples of how you've provided outstanding customer service in previous roles. Think about times when you went above and beyond to help someone or resolved a challenging situation.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage your workload and prioritise tasks, especially in a busy environment. You might want to mention any tools or methods you use to stay organised, as this is crucial for the role.
✨Practice Communication Scenarios
Given that you'll be communicating through various channels, practice responding to potential supporter enquiries. Use role-play with a friend or family member to simulate different scenarios, ensuring you communicate with tact and confidence.
