At a Glance
- Tasks: Engage with supporters through various channels to enhance their experience and support our mission.
- Company: Join Plan International UK, a leading global children's charity dedicated to equality.
- Benefits: Gain valuable skills, work in a supportive team, and contribute to meaningful change.
- Other info: This role offers a chance to work collaboratively and embrace feminist leadership principles.
- Why this job: Make a real difference in children's lives while developing your career in a dynamic environment.
- Qualifications: Experience in customer care and excellent communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
Fixed-term until 30 November 2026. Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future. We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.
An exciting opportunity has arisen for a Supporter Engagement Coordinator to join our Supporter Engagement and Operations team in delivering an exceptional customer experience to our current and potential supporters. Our primary proposition is Child Sponsorship, where we deliver an engaging one to one relationship to over 80,000 child sponsors. Our Supporter Engagement and Operations team recruits, retains and develops the support of individuals and households in the UK and is responsible for generating income from individuals through fulfilment of the sponsorship journey.
In this role, you will communicate with supporters using a variety of channels including telephone, post, email, social media and face to face. You will respond to all kinds of enquiries promptly so that our supporters feel nurtured and valued as a key part of our work. This role is varied and an excellent opportunity to develop a diverse range of transferable skills.
We are looking for someone who has proven experience of working in a busy customer/supporter care role in a similar environment and be able to demonstrate outstanding customer service. You will possess excellent organisational skills, be able to prioritise your workload and work well under pressure. Above all, you will be able to communicate with tact, diplomacy and confidence to all supporters to ensure they receive the highest quality experience.
If you thrive in working in a highly collaborative environment, possess great team-working skills and have a genuine passion for our values, feminist leadership principles and vision, we would love to hear from you!
For further detail of this role, please see the job profile. Please note, this role is not eligible for sponsorship and therefore we are unable to provide sponsorship for this role. The deadline for applications is Sunday 31 May 2026. Interviews will take place between 10 to 12 June 2026.
We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.
Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.
Locations
Community and Charity Co-Ordinator in Islington, Norfolk employer: Plan International UK
Plan International UK is an exceptional employer dedicated to creating a world where every child can thrive. With a strong commitment to safeguarding and inclusivity, we foster a collaborative work culture that values diversity and empowers employees to grow through meaningful engagement with supporters. Located in the heart of the UK, our team enjoys a supportive environment that encourages professional development while making a tangible impact on children's rights and gender equality.
StudySmarter Expert Advice🤫
We think this is how you could land Community and Charity Co-Ordinator in Islington, Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in the charity sector, especially those connected to Plan International UK. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion! When you get the chance to chat with someone from the organisation, make sure to express why you care about their mission. Share personal stories or experiences that connect you to their work. Authenticity goes a long way in making a memorable impression.
✨Tip Number 3
Prepare for interviews by researching common questions in the charity sector. Think about how your skills align with the role of Community and Charity Co-Ordinator. Practise your responses, focusing on your customer service experience and teamwork skills. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team. Don’t forget to follow up after applying; a little nudge can keep you on their radar!
We think you need these skills to ace Community and Charity Co-Ordinator in Islington, Norfolk
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for children's rights and equality shine through. We want to see how much you care about our mission and how you can contribute to making a difference.
Tailor Your Experience:Make sure to highlight your relevant experience in customer support or engagement roles. We’re looking for specific examples that demonstrate your outstanding customer service skills and ability to handle enquiries with tact and diplomacy.
Be Organised:Since this role involves juggling various tasks, show us your organisational skills in your application. Mention how you prioritise your workload and manage pressure effectively – we love a well-structured application!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Plan International UK
✨Know the Mission
Before your interview, take some time to really understand Plan International UK's mission and values. Familiarise yourself with their work in children's rights and gender equality. This will not only help you answer questions more effectively but also show your genuine passion for their cause.
✨Showcase Your Customer Service Skills
Since this role is all about supporter engagement, be ready to share specific examples of how you've provided outstanding customer service in previous roles. Think about times when you went above and beyond to help someone or resolved a tricky situation with tact and diplomacy.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Practice responses to potential situations you might face in the role, such as dealing with an upset supporter or managing multiple enquiries at once. This will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to demonstrate your interest in the role and the organisation. Ask about their current initiatives, how they measure success in supporter engagement, or what a typical day looks like for someone in this position.
