Pay: Up to £26,436.84 per year
About the role:
Due to our rapid and accelerating growth, Telserve trading as Plan.com is looking to recruit Customer Services Executives to join our fast-paced department.
Working hours are 8 hour shifts patterns, covering the phones between 9am and 6pm Monday to Friday.
Responsibilities include, but are not limited to;
- Developing and using their customer services expertise to identify and resolve customer queries in a timely manner
- Handling inbound and outbound calls to our customers, responding to a diverse range of problems and requests
- Achieving individual, and contributing to department, SLAs and KPIs ensuring value added service to our customers
- Identifying risks and opportunities for improvement, delivering simple, effective ways to improve the service we offer to our customers
- Escalating issues where appropriate to the Customer Services Manager
- Ensuring that all customers experience an exceptional level of service
Key skills/attributes;
- Excellent communication skills on all levels
- Ability to work on own initiative as well as part of a team
- Sound numerical skills
- Sense of urgency and the ability to work in a fast-paced office environment
- Deadline focused with ability to prioritise tasks
- Flexible and multi-tasking ability to produce results
- Excellent knowledge of Microsoft Office, especially Microsoft Excel
What's in it for you?
- Being the Second Best Mid-Sized Company to Work For and the Number 1 Best Telecom's Company to Work For in 2021 is a glowing representation of what a great team we have here and the fantastic company culture we have built
- We have an excellent staff retention record and an upbeat, motivated workforce
- Competitive salary
- Regular staff incentives
- Experience: Customer service: 1 year (required)
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Customer Service Executive in Telford employer: Plan.com
At Telserve T/A Plan.com, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters growth and success. Our Telford office provides a supportive environment with clear progression opportunities, competitive salaries, and uncapped commission potential, making it an ideal place for ambitious individuals to thrive in their sales careers while enjoying regular incentives and team events.
