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- Tasks: Lead a dynamic team to drive client success and business growth in the hospitality sector.
- Company: Join a market-leading business that partners with top names in hospitality across the UK.
- Benefits: Enjoy remote work flexibility, a competitive salary, car allowance, bonuses, and excellent wellbeing perks.
- Why this job: Shape the future of a purpose-driven organisation while making a tangible impact in hospitality.
- Qualifications: Proven leadership experience in hospitality or commercial operations with a focus on client relationships.
- Other info: We value inclusivity and support adjustments for applicants throughout the hiring process.
The predicted salary is between 43200 - 72000 £ per year.
Permanent | Remote with UK Travel
Competitive Salary + Car Allowance + Bonus + Excellent Benefits Package
Are you a dynamic leader with a passion for hospitality, client success, and commercial growth? This is a rare opportunity to step into a senior leadership role with a market-leading business that supports some of the most recognisable names in the hospitality industry. This is more than a traditional commercial role; it’s about helping clients unlock value, drive operational excellence, and deliver sustainable growth.
You’ll lead a highly skilled team across both account management and business development, with responsibility for the full performance of the UK hospitality channel.
The Opportunity:
Reporting to the Chief Client Officer, you will oversee the UK hospitality division, ensuring both existing client success and the growth of new business. Your focus will be on strengthening relationships, maximising client retention, driving new revenue streams, and delivering exceptional value for clients.
Key Responsibilities:
- Lead, inspire, and develop a high-performing team across account management and business development.
- Build strong, strategic partnerships with key stakeholders in client organisations.
- Manage contracts effectively to protect revenue, support renewals, and ensure long-term client success.
- Proactively identify risks and implement action plans to safeguard client relationships.
- Oversee client review processes to ensure service excellence and deliver on agreed proposals.
- Identify opportunities for clients to access added value through enhanced services, savings, and solutions.
- Drive revenue growth through increased client engagement and expanded service offerings.
What We’re Looking For:
- A proven leader with a strong background in hospitality, procurement, or commercial operations.
- Experience in leading and developing diverse teams across multiple functions.
- Demonstrable success in both client relationship management and business growth.
- Commercially astute, with the ability to manage financial targets and contracts effectively.
- Solutions-oriented, with a track record of delivering measurable value and ROI for clients.
- Entrepreneurial mindset — agile, proactive, and comfortable working at pace.
Why Join?
This role offers the chance to shape the future of a fast-growing, purpose-driven organisation that partners with hospitality businesses across the UK. You’ll benefit from a highly flexible working model, a supportive leadership team, and a culture that values wellbeing, growth, and inclusivity. The benefits package includes a car allowance, annual bonus, life assurance, group income protection, plus a wellbeing and training allowance to support your ongoing development.
If you’re a commercial leader with a passion for the hospitality industry and a desire to make a tangible impact, we’d love to hear from you. Apply now or get in touch for a confidential conversation.
At Plan B Talent, we are committed to fostering a culture of inclusion and belonging for all our clients, candidates, and employees. We strive to create an environment where everyone feels respected, supported, and able to contribute fully, regardless of background or circumstances. If you require any adjustments to support you through the application or interview process, we welcome a conversation to ensure you feel comfortable and supported every step of the way.
Director of Hospitality employer: Plan B Talent Ltd
Contact Detail:
Plan B Talent Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Hospitality
✨Tip Number 1
Network within the hospitality industry to connect with professionals who may have insights into the role. Attend industry events or webinars where you can meet potential colleagues and learn more about the company culture.
✨Tip Number 2
Research the latest trends in hospitality and client management. Being knowledgeable about current challenges and innovations will help you engage in meaningful conversations during interviews and demonstrate your passion for the industry.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven client success and revenue growth in previous roles. Tailoring your experiences to align with the responsibilities outlined in the job description will showcase your suitability for the position.
✨Tip Number 4
Familiarise yourself with the company's key clients and their needs. Understanding their business models and how you can add value will allow you to speak confidently about how you can contribute to their success during the interview.
We think you need these skills to ace Director of Hospitality
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in hospitality and any relevant achievements in client relationship management. Use specific examples that demonstrate your ability to drive commercial growth and operational excellence.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and outline how your skills align with the key responsibilities of the role. Mention your entrepreneurial mindset and provide examples of how you've successfully led teams and managed client relationships.
Showcase Relevant Experience: When detailing your work history, focus on roles where you have led diverse teams or managed significant client accounts. Highlight any measurable outcomes, such as revenue growth or successful contract negotiations, to demonstrate your impact.
Prepare for Potential Questions: Anticipate questions related to your leadership style, experience with client retention, and strategies for driving new business. Prepare thoughtful responses that reflect your solutions-oriented approach and ability to deliver value for clients.
How to prepare for a job interview at Plan B Talent Ltd
✨Showcase Your Leadership Skills
As a Director of Hospitality, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples of how you've successfully managed diverse teams in the past, focusing on your approach to developing talent and driving performance.
✨Understand Client Relationship Management
Be ready to discuss your experience in building and maintaining strong client relationships. Highlight specific instances where you've maximised client retention and driven new revenue streams, showcasing your commercial acumen.
✨Demonstrate Commercial Awareness
Familiarise yourself with the financial aspects of the role, including managing contracts and achieving financial targets. Be prepared to discuss how you've previously delivered measurable value and ROI for clients in your past roles.
✨Emphasise Your Solutions-Oriented Mindset
The role requires a proactive approach to identifying risks and implementing solutions. Share examples of how you've tackled challenges in the hospitality sector, focusing on your entrepreneurial mindset and ability to work at pace.
