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For Companies At a Glance
- Tasks: Lead the delivery of data, CRM, and AI initiatives to enhance customer engagement.
- Company: Luxury retail brand focused on data-driven growth and customer relationships.
- Benefits: Competitive salary, hybrid working, and a chance to shape customer experiences.
- Why this job: Make a real impact in a hands-on leadership role at the forefront of innovation.
- Qualifications: Senior experience in data, analytics, or CRM within customer-centric organisations.
- Other info: Opportunity to drive meaningful change and embed capabilities across the business.
The predicted salary is between 120000 - 150000 £ per year.
A luxury retail brand are investing heavily in Data, CRM and emerging AI capability to support international growth, deepen customer relationships, and strengthen commercial and operational decision-making. This is a senior delivery leadership role, sitting at the heart of Customer Growth & Engagement, Digital Commerce and Auctions, and Logistics. The focus is practical and outcome-led: taking strong foundations and turning them into trusted, embedded capability used day-to-day across the business.
The Opportunity
You will own the delivery and adoption of enterprise data, CRM and AI initiatives across customer, product, trading, logistics and finance. This is not a research role and not a pure strategy role. It is a hands-on senior leadership position where success is measured by adoption, quality, predictability of delivery, and measurable commercial outcomes.
What You Will Be Responsible For
- Leading delivery of enterprise data capability across the organisation
- Ensuring data is governed, consistent, accessible and trusted
- Building analytics and reporting aligned to business priorities, used routinely by leadership teams
- Owning the evolution of CRM to support marketing, account management and customer service
- Ensuring CRM reflects real customer journeys and commercial processes
- Enabling more tailored engagement across different customer segments
- Introducing AI and automation where it improves forecasting, productivity, insight or customer experience
- Ensuring AI is proportionate, governed and aligned to brand and regulatory context
- Driving adoption by embedding capability into everyday workflows
- Owning programme governance across the delivery portfolio
- Managing third-party delivery partners with clear expectations on pace, quality and outcomes
What We Are Looking For
- Senior experience delivering data, analytics and/or CRM capability in a customer-centric organisation
- Strong commercial judgement, with the ability to link insight to outcomes
- Comfortable operating across marketing, sales, operations and senior leadership
- Calm, structured delivery leader with sound judgement and high accountability
- Strong stakeholder management, governance and benefit realisation discipline
What Success Looks Like
- Insight is trusted and routinely used
- CRM is embedded in everyday customer activity
- AI capability is practical, proportionate and effective
- Delivery is predictable and well controlled
Why This Role
This is a rare chance to lead delivery of data, CRM and AI in a business where customer relationships are central, and where the organisation is committed to making these capabilities genuinely usable, not theoretical.
Head of Data in City of London employer: Plan A Digital
Contact Detail:
Plan A Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Data in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your achievements in data, CRM, and AI. This is your chance to demonstrate how you've driven results in previous roles, making it easier for potential employers to see your value.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to data and CRM leadership. Think about how you can illustrate your hands-on experience and success stories. Remember, they want to see how you can deliver results, so come ready with examples!
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented individuals who can lead data initiatives. By applying directly, you’ll ensure your application gets the attention it deserves, and you’ll be one step closer to landing that dream role.
We think you need these skills to ace Head of Data in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Data. Highlight your experience in data, CRM, and AI initiatives, especially in customer-centric environments. We want to see how your past roles have prepared you for this hands-on leadership position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about data and customer engagement. Share specific examples of how you've driven adoption and delivered measurable outcomes in previous roles. We love a good story!
Showcase Your Leadership Style: In your application, let us know how you lead teams and manage stakeholders. We’re looking for someone calm and structured, so share examples of how you've successfully navigated challenges and ensured quality delivery in your past projects.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Plan A Digital
✨Know Your Data Inside Out
Make sure you’re well-versed in the latest trends and technologies in data management, CRM, and AI. Be prepared to discuss specific examples of how you've successfully implemented these capabilities in previous roles, as this will show your hands-on experience.
✨Showcase Your Leadership Style
As a senior leader, it’s crucial to demonstrate your leadership approach. Think about how you’ve managed teams and projects in the past, especially in customer-centric environments. Be ready to share stories that highlight your calm, structured delivery style and how you’ve driven adoption of new initiatives.
✨Understand the Business Context
Familiarise yourself with the luxury retail brand's market position and customer base. This will help you tailor your responses to show how your skills can directly impact their growth and engagement strategies. Mention how you can align data and AI initiatives with their commercial goals.
✨Prepare for Stakeholder Management Questions
Expect questions about how you handle stakeholder relationships and governance. Prepare examples that illustrate your ability to manage expectations and deliver results across various departments, ensuring that everyone is on board with the data and CRM initiatives.