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- Tasks: Provide top-notch customer support and troubleshoot streaming issues in a fast-paced environment.
- Company: Join a global leader in sports entertainment with a vibrant team culture.
- Benefits: Competitive pay, flexible shifts, and opportunities for growth in the media industry.
- Other info: Work in a dynamic 24/7 operation with a focus on teamwork and innovation.
- Why this job: Be part of an exciting industry and help fans enjoy their favourite sports seamlessly.
- Qualifications: Experience in customer service and familiarity with ticketing systems like Zendesk.
The predicted salary is between 30000 - 40000 £ per year.
A global leader in sports entertainment is seeking a Level 1 Support Specialist for their London office. The successful candidate will provide exceptional customer service and troubleshoot complex streaming systems in a fast-paced environment.
With a focus on accuracy and rapid decision-making, this role also requires experience in a B2B/B2C contact centre and familiarity with ticketing systems like Zendesk.
Ideal candidates will have a passion for online media and be comfortable working shifts in a 24/7 operation.
Streaming Support Specialist – Fast-Paced 24/7 Ops in London employer: Plamo Trades Ltd.
Contact Detail:
Plamo Trades Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Streaming Support Specialist – Fast-Paced 24/7 Ops in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in streaming or support roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with ticketing systems like Zendesk, make sure to highlight that in conversations. Share specific examples of how you’ve tackled challenges in fast-paced environments.
✨Tip Number 3
Be ready for anything! In a 24/7 operation, they’ll want to see how you handle pressure. Prepare for situational questions during interviews that test your decision-making and customer service skills.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you ace your application and get noticed. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Streaming Support Specialist – Fast-Paced 24/7 Ops in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant skills related to streaming systems. We want to see how your background fits with the fast-paced environment we thrive in!
Show Your Passion: In your cover letter, let us know why you’re excited about working in sports entertainment and online media. We love candidates who share our enthusiasm for the industry!
Be Specific About Your Experience: When detailing your previous roles, mention specific tools like Zendesk or any ticketing systems you've used. This helps us understand your familiarity with the tech we use every day.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Plamo Trades Ltd.
✨Know Your Streaming Systems
Make sure you brush up on your knowledge of streaming systems and troubleshooting techniques. Familiarise yourself with common issues and solutions, as well as the ticketing systems like Zendesk that you might be using. This will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about how you handled difficult situations or resolved complex issues. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to customer satisfaction.
✨Emphasise Your Adaptability
Since this role involves working shifts in a 24/7 operation, be ready to discuss your flexibility and adaptability. Share any experiences where you've successfully adjusted to changing schedules or high-pressure situations. This will highlight your readiness for the demands of the job.
✨Passion for Online Media
Express your enthusiasm for online media and sports entertainment during the interview. Share what excites you about the industry and how you stay updated on trends. This passion can set you apart from other candidates and show that you're genuinely interested in the role.