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For Companies At a Glance
- Tasks: Provide fast customer support and troubleshoot streaming issues in a dynamic environment.
- Company: Global leader in sports, entertainment, and fashion with a vibrant culture.
- Benefits: Flexible shifts, competitive pay, and opportunities for growth in a 24/7 operation.
- Other info: Passionate about online media and sports? This is your chance to shine!
- Why this job: Join a team shaping the future of digital streaming while working with live events.
- Qualifications: Experience in customer service and familiarity with ticketing systems like Zendesk.
The predicted salary is between 30000 - 42000 £ per year.
A global leader in sports, entertainment and fashion operating in more than 30 countries is looking to recruit a Level 1 Support Specialist for their London office. They are currently hiring Level 1 Support Specialists to work within their Operations team to help support their customers with their content distribution platforms. Their platforms allow content to be activated across multiple B2B and B2C destinations in a scalable, customisable and extendable way. In 2018 they delivered over 55,000 live sporting & entertainment events across their Video and Data products – they’re proven to provide the world’s most dynamic and interactive digital experiences that are shaping the future of digital streaming.
The Role Responsibilities
- Provide fast and accurate customer service.
- Learn our platforms and advanced troubleshooting of our streaming architecture.
- Work effectively with our content delivery teams to achieve results.
- Execute our extensive anti-piracy measures.
- Document and retain ever-evolving workflows and resolutions.
You Bring Them
- Fearlessness and pro-activeness. They deal with live video and data.
- Every minute counts. Make fast decisions and have them be right.
- Customer service experience. Strong written communication.
- Able to work shift patterns, including weekends and overnights - they’re a 24/7/365 operation.
Personal Attributes
- Details matter to you. A lot.
- You always put yourself in the users’ shoes.
- You are passionate about online media.
- You constantly raise the bar for yourself and the team.
- You think fast on your feet and can translate a concept to a sequence of actions very quickly and accurately.
Required skills and experience
- Experience in a B2B / B2C contact centre environment.
- Strong written customer service experience.
- Experience of working with ticketing systems such as Zendesk.
Desired skills and Experience
- Digital customer contact experience, preferably within a streaming or sports environment.
- Tech savviness – they’re up-to-date with the latest trends.
- Sports fan, with working knowledge of sports websites.
Level 1 Support Specialist in London employer: Plamo Trades Ltd.
Contact Detail:
Plamo Trades Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 1 Support Specialist in London
✨Tip Number 1
Get to know the company inside out! Research their platforms, recent events, and any news related to them. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to troubleshoot or handle a difficult customer. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and maybe even a referral, which can really boost your chances of landing that Level 1 Support Specialist role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to dive into the world of sports and entertainment.
We think you need these skills to ace Level 1 Support Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Level 1 Support Specialist role. Highlight any customer service experience and tech skills that match what we’re looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for online media and sports, and explain why you’re the perfect fit for our Operations team. Let us know how you think fast on your feet and put yourself in the users’ shoes.
Showcase Your Communication Skills: Since strong written communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your attention to detail – it matters to us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our dynamic team!
How to prepare for a job interview at Plamo Trades Ltd.
✨Know the Company Inside Out
Before your interview, dive deep into the company’s history, values, and recent achievements. Understanding their role in sports, entertainment, and fashion will help you connect your answers to their mission and show that you're genuinely interested.
✨Master the Platforms
Familiarise yourself with their content distribution platforms and streaming architecture. If possible, explore similar systems or tools like Zendesk. This knowledge will not only impress them but also prepare you for any technical questions they might throw your way.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you made quick decisions under pressure, as this aligns perfectly with their need for fast and accurate support.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about how you would handle a live issue with a customer or troubleshoot a streaming problem. Practising these scenarios can help you articulate your thought process clearly during the interview.