At a Glance
- Tasks: Provide top-notch customer support for our dynamic content distribution platforms.
- Company: Join a global leader in sports, entertainment, and fashion with a vibrant culture.
- Benefits: Competitive pay, flexible shifts, and opportunities for growth in a fast-paced environment.
- Other info: Work with a passionate team and enjoy a 24/7 operation atmosphere.
- Why this job: Be part of an exciting team shaping the future of digital streaming.
- Qualifications: Customer service experience and ability to thrive in a fast-paced setting.
The predicted salary is between 27000 - 33000 £ per year.
A global leader in sports, entertainment and fashion operating in more than 30 countries is looking to recruit a 'Level 1 Support Specialist' for their London office.
They are currently hiring Level 1 Support Specialists to work within their Operations team to help support their customers with their content distribution platforms.
Their platforms allow content to be activated across multiple B2B and B2C destinations in a scalable, customisable and extendable way.
In 2018 they delivered over 55,000 live sporting & entertainment events across our Video and Data products – they’re proven to provide the world’s most dynamic and interactive digital experiences that are shaping the future of digital streaming.
The Role Responsibilities
- Provide fast and accurate customer service.
- Learn our platforms and advanced troubleshooting of our streaming architecture.
- Work effectively with our content delivery teams to achieve results.
- Execute our extensive anti-piracy measures.
- Document and retain ever-evolving workflows and resolutions.
- You Bring Them
- Fearlessness and pro‑activeness. They deal with live video and data.
- Every minute counts. Make fast decisions and have them be right.
- Customer service experience. Strong written communication.
- Able to work shift patterns, including weekends and overnights - they’re a 24/7/365 operation.
- Personal Attributes
- Details matter to you. A lot.
- You always put yourself in the users’ shoes.
- You are passionate about online media.
- You constantly raise the bar for yourself and the team.
- You think fast on your feet and can translate a concept to a sequence of actions very quickly and accurately.
- Required skills and experience
- Experience in a B2B / B2C contact centre environment.
- Strong written customer service experience.
- Experience of working with ticketing systems such as Zendesk.
- Desired skills and Experience
- Digital customer contact experience, preferably within a streaming or sports environment.
- Tech savviness – they’re up-to-date with the latest trends.
- Sports fan, with working knowledge of sports websites.
- #J-18808-Ljbffr
Level 1 Support Specialist employer: Plamo Trades Ltd.
As a leading engineering company located in Harlow, we pride ourselves on fostering a dynamic work culture that values innovation and collaboration. Our employees benefit from comprehensive training programs and clear pathways for career advancement, ensuring that you can grow your skills while working with cutting-edge technology in a supportive environment. Join us to be part of a team that not only prioritises operational excellence but also invests in the personal and professional development of its workforce.
StudySmarter Expert Advice🤫
We think this is how you could land Level 1 Support Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Plamo Trades Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Plamo Trades Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Level 1 Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Plamo Trades Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Plamo Trades Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Plamo Trades Ltd.!
How to prepare for a job interview at Plamo Trades Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
