Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Own the customer experience by resolving issues and enhancing support documentation.
- Company: A forward-thinking B2B company with a focus on customer satisfaction.
- Benefits: Flexible remote work, part-time office option, and a supportive team environment.
- Why this job: Shape the future of customer support while working with innovative B2B SaaS solutions.
- Qualifications: Strong technical skills and experience in B2B SaaS required.
- Other info: Join a dynamic team that values proactive communication and problem-solving.
The predicted salary is between 30000 - 42000 £ per year.
A forward-thinking B2B company is seeking a remote Support Engineer to take ownership of customer support during EU hours. This role includes driving issue resolution, improving support documentation, and actively shaping the customer support experience.
Ideal candidates will have:
- Strong technical skills
- Experience in B2B SaaS
- A proactive approach to communication and problem-solving
The position allows for flexibility and the option to work part-time from the London office.
EU Support Engineer (Remote) — Own the Customer Experience employer: Plain
Contact Detail:
Plain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EU Support Engineer (Remote) — Own the Customer Experience
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to customer support and technical issues. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve turned a challenging situation into a success story. We want to see how you own the customer experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace EU Support Engineer (Remote) — Own the Customer Experience
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical skills in your application. We want to see how your experience aligns with the B2B SaaS environment, so don’t hold back on showcasing your relevant expertise!
Tailor Your Application: Take a moment to tailor your application specifically for this role. Mention how you can drive issue resolution and improve support documentation, as these are key aspects of the job we’re looking to fill.
Be Proactive in Communication: Since communication is crucial for this role, let us know about your proactive approach. Share examples of how you've effectively communicated with customers or team members in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Plain
✨Know Your Tech Inside Out
As a Support Engineer, you'll need to demonstrate your technical skills. Brush up on the specific technologies and tools mentioned in the job description. Be ready to discuss how you've used them in past roles and how they can apply to the company's products.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you illustrate your proactive approach to problem-solving, which is key for this role.
✨Understand the Customer Experience
Research the company’s customer support philosophy and be prepared to discuss how you would enhance the customer experience. Think about ways to improve support documentation and how you can contribute to shaping the overall support strategy.
✨Communicate Clearly and Confidently
Since this role involves a lot of communication, practice articulating your thoughts clearly. During the interview, make sure to listen actively and respond thoughtfully. This will show that you value effective communication, which is crucial for a remote position.
