Plaid is seeking a Technical Support Engineer to join our Customer Support team in London. You will interface with customers via Zendesk, troubleshoot issues, and collaborate with Engineering and GTM to resolve complex problems, balancing customer needs with internal priorities.
You should have 2+ years in a customer-facing role and experience with REST APIs, SQL, CSS/HTML, and at least one coding language (JavaScript or Python).
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FinTech Technical Support Engineer — Customer-Focused employer: Plaid
Plaid is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the fintech space. With a focus on employee growth, you will have access to cutting-edge tools and resources, alongside opportunities to collaborate with talented professionals in London. The company values creativity and initiative, ensuring that your contributions are recognised and rewarded in a fast-paced environment.
