Workplace Experience Manager, Europe in London

We believe that the way people interact with their finances will drastically improve in the next few years. We are dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid's network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam.

The Workplace Experience team powers the Plaid experience through adaptable problem‐solving, intentional design, and thoughtful execution grounded in expertise and care. By elevating the everyday and focusing on the moments that matter—big and small—we fuel productivity and strengthen connection across the company.

We are looking for an experienced and proactive Workplace Experience Manager based in London to support our UK and Dutch teams. This role is responsible for ensuring the smooth day‐to‐day operations of the London and Amsterdam offices, while also supporting budget management and events & experiences programming for the Europe teams. The ideal candidate is highly organised, comfortable juggling priorities across locations, and able to operate independently in a fast‐paced, growing environment.

Responsibilities

• Oversee day‐to‐day operations for Plaid's London & Amsterdam offices, including workplace programs (janitorial, food & beverage, etc.), facility maintenance, access management, and amenities.
• Manage and serve as the main point of contact for all office vendors, landlords, and service providers.
• Lead space planning efforts to optimize the office layout and ensure seating arrangements are in line with business needs.
• Oversee Europe office health & safety programs to ensure a safe and productive work environment for all.
• Coordinate all adds, office moves, & changes for Europe as required.
• Proactively seek out feedback and improvements to the office space.
• Collaborate closely with key internal stakeholders such as HR, TechOps, Legal, Finance, and other Workplace team members to ensure seamless and safe operations.
• Triage all Europe‐related Jira tickets and employee requests.
• Drive the organisation and success of Europe's participation in company‐wide flagship events like our annual company‐wide hackathon.
• Lead the organisation of Europe team social hours, onsites, and cross‐office meetings.
• Represent and influence Plaid's culture in the office by building relationships and supporting employees.
• Partner with Finance, EAs, & WPE to actively manage and distribute the Europe T&E & Workplace Experience budgets through Brex.
• Support onboarding and offboarding processes for Europe team members, including equipment coordination and access management.
• As business‐needs expand, this role may support key stakeholders (Executives, People, Finance, etc.) with administrative tasks as needed.

Qualifications

• 5+ years of experience as Workplace Manager or similar operational role.
• 1+ years of experience planning workplace events or social programming.
• Experience supporting teams across multiple locations or countries.
• Strong organisational skills and attention to detail.
• Ability to operate autonomously and juggle multiple priorities independently.
• Clear and confident communication skills.
• Comfortable working with suppliers and external vendors.
• [Nice to have] Familiarity with hybrid or flexible working environments.
• [Nice to have] Experience working in a fast‐growing or regulated business.
• [Nice to have] Basic understanding of health & safety or workplace compliance.

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognise that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn’t fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, colour, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.