Business Account Manager - Route to Market

Business Account Manager Route to Market (RTM) for Foodservice. Responsible for defining and executing the RTM strategy to ensure optimal distribution, availability, and profitability across all foodservice RTM customers (including Bidfood, Brakes & FSBG). This role will lead the development of partnerships, optimise supply chain solutions, and drive commercial excellence to deliver sustainable growth.

Key Deliverables

• Net Sales & TGC – Unlock New Business in the Foodservice & Hospitality channel, either by direct contact or by seeking new incremental business opportunities with existing RTM customers.
• Customer prioritisation – Develop a customer prioritisation matrix to enable the team to focus on strategic & profitable end users.
• Tender process – Define and implement best‑in‑class tender approach – in‑year and 3‑year view, working with cross‑functional teams to create sales tools enabling opportunities.
• Contact strategy – Identify and own contact strategy in the channel, targeting prioritised customers/key prospects, to drive long‑term engagement and build relationships. Identify gaps and opportunities to engage in the current contact matrix to influence effectively multiple touchpoints.
• Customer relationship – Agree an optimum and profitable full‑year plan with new business customers once they have agreed to work with us. Drive JBP and terms optimisations, focusing on conditionality.
• Pipeline – Review current pladis range, packs & formats to understand any gaps within the portfolio, influencing and partnering with marketing to build future pipeline fit for the channel.
• Range prioritisation – Define priority range, focusing on the most relevant & profitable SKUs for the channel or customer.
• Project lead – Deliver in‑year annual projects, within Foodservice & Hospitality channel or for the broader C&I channel.
• Forecast accuracy – Meet business KPIs and own new business forecast accuracy.

Bring Your Experience

• Commercial – Extensive experience in a customer‑facing role, in the Foodservice & Hospitality channel. Strong commercial acumen to deliver towards the channel P&L (understanding drivers of product mix PPA).
• Relationship – Relationship builder, proven track record of growing new business through new customer engagement.
• Stakeholder management – Ability to engage partners at all levels across the business.
• Planning – Able to identify growth opportunities through new business and plan long‑term pipeline, working autonomously or as part of a team towards business set targets.
• Negotiation – Proven track record of successfully navigating complex negotiations, difficult conversations and managing significant commercial strategic change.
• Can‑Do attitude – Positive, strong problem solving and solution‑orientated.
• Microsoft suite – Excellent Excel, PowerPoint & presentation skills.

Team

Responsible for a team of 5 including Brakes account manager, Bidfood account manager, FSBG account manager & 2 sales executives.

pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, colour, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.