At a Glance
- Tasks: Lead IT service transitions and ensure smooth operations across global regions.
- Company: Join pladis, a fast-growing global biscuits and confectionery business.
- Benefits: Enjoy competitive pay, health plans, and opportunities for personal growth.
- Other info: Work in a diverse team with excellent career development opportunities.
- Why this job: Make a real impact in a vibrant environment while bringing happiness to consumers.
- Qualifications: Experience in IT Service Transition and strong communication skills required.
The predicted salary is between 57704 - 70528 £ per year.
Want to help us bring happiness to the world?
Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people?
Then this is the place for you.
As proud bakers and chocolatiers and custodians of iconic global brands, we don’t compromise on the quality of ingredients in our products or on the people we hire.
We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits.
To succeed at pladis you need to be purpose-led, resilient and positive to succeed here because we expect pace and agility, we insist on collaboration and demand accountability.
If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact.
- IT Service Transition Manager – Global IT Service Management
- Site Introduction
In 2021, pladis proudly opened the doors to our vibrant global hub, the MIU Campus.
Located in the heart of Chiswick Park, West London.
Just a short 5-minute walk from Gunnersbury Station, our campus is nestled within 33 acres of beautifully landscaped gardens, offering a welcoming and inspiring environment for all.
Chiswick Park is home to both our UK and Global Corporate teams, bringing together diverse teams across the business.
What will this role achieve?
The IT Service Transition Manager is accountable for the successful transition of IT projects, changes and enhancements into live service across five global regions, ensuring services are operationally ready, stable and supportable from day one.
The role ensures each new or changed service has a robust service wrapper, including support processes, escalation paths, ownership models and operational documentation, and acts as a key liaison between regional IT teams, third-party AMS partners and Service Desk providers.
What will be your key deliverables?
- Principal Accountabilities
- Service Transition Delivery
- Own the end-to-end service transition process for new services, applications and significant changes.
- Ensure transitions meet agreed Service Acceptance Criteria and include a complete operational service wrapper.
- Validate support model, support hours, incident/request/problem processes, escalation paths, monitoring, runbooks, knowledge articles, RACI, CMDB and service catalogue updates.
- Ensure structured handover into Service Operations, including hypercare where required.
- ITSM Delivery Oversight
- Oversee the effectiveness of ITSM processes as they relate to transitioned services across regions.
- Drive standardisation and consistency in transition execution and operational readiness.
- Identify readiness risks such as documentation gaps, unclear ownership or lack of monitoring, and drive resolution.
- Validate support team readiness, end-user readiness activities and formal service ownership acceptance.
- Change & Release Readiness Governance
- Work with Change Enablement and Release Management to ensure changes are risk-assessed and operationally validated.
- Confirm deployment and rollback plans are complete and tested, operational impacts are understood and go/no-go governance is in place.
- Provide transition readiness input into CAB and governance forums; ensure PIRs are completed and actions tracked.
- Vendor & Partner Integration
- Act as the service transition integration point between internal IT teams and external AMS / Service Desk providers.
- Ensure suppliers receive knowledge transfer and understand service ownership, roles and escalation paths.
- Align suppliers to transition standards, common processes, tooling, SLAs and ways of working.
- Drive accountability across vendors for service quality, risks and early-life support outcomes.
- Service Review & Continual Improvement
- Establish and operate a sustainable service review framework for transitioned services.
- Lead insight-driven service reviews covering SLA/XLA performance, incident/problem/change trends, stability and risk.
- Maintain and prioritise an improvement backlog with clear ownership and delivery.
- Capture lessons learned and embed improvements into transition standards.
- Financial Responsibilities
No direct budget ownership specified. Contributes to supplier governance and service review activity where cost, service quality and performance implications are relevant.
People Management Responsibility
Number of direct reports: 0; Number of dotted line reports: 0; Leads virtual transition teams and coordinates cross-functional stakeholders, suppliers and Service Desk teams through transition and early-life support.
Bring your experience.
Essential
- Proven experience in IT Service Transition, ITSM or Service Delivery roles in a global organisation.
- Strong working knowledge of Incident, Problem, Change and Service Level Management.
- Experience defining and implementing service acceptance and operational readiness criteria.
- Experience working closely with project/delivery teams to transition services into BAU.
- Understanding of release and deployment practices and operational impacts.
- Experience working with AMS providers and Service Desk outsourcing models.
- Strong capability in managing shared accountability across multiple suppliers.
- Ability to influence technical and non-technical stakeholders with clear, structured communication and strong governance discipline.
Desirable
- ITIL v3/v4 certification or equivalent experience.
- Experience in global FMCG / CPG environments.
- Familiarity with SIAM principles in multi-supplier environments.
- Experience using service management tooling, e. g. Service Now, in transition and operational readiness processes.
What will the interview process be?
Initial Telephone call with Talent Acquisition 1st stage interview – 45 minutes competency-based interview based on our company values and your experiences. 2nd stage interview – 90 minutes – a technical interview to understand your skill set/case study or presentation interview. pladis does also use both Psychometric and Aptitude tests to support our processes so you may be asked to complete these as part of your process.
Some processes may differ, but we will keep you updated!
What does pladis offer you?
- Annual Incentive Plan (AIP) – this is the business’s annual bonus scheme.
- Opportunity to self-enrol into Health Cash Plan
- Private medical Insurance (if eligible by grade)
- Enhanced parental leave and a supportive phased return-to-work program to help colleagues balance family and career.
- Stakeholder Pension Scheme
- Life Assurance Cover ~ upon enrolment to Stakeholder Pension Scheme
- 25 days + bank holidays Holiday Enhancement Scheme
- 1 Volunteering Day per year
- Cycle to work scheme
- Discounted gym membership – Carlisle and Chiswick only
- Discount and Cashback Scheme – make your everyday spending work hard for you on major high street brands, supermarkets and services
- Access to Employee Assistance Programme
- Financial Wellbeing Support
- Access to great training and development opportunities
Our Values
- Purpose led – We’re energised and guided by our purpose to bring happiness with every bite
- Agile – We’re ever evolving, we never stand still, always improving for our customers and our consumers.
- Positive – We’re highly motivated optimistic, courageous, and we inspire each other to be better
- Resilient - We’re persistent in the face of setbacks, quick to adapt, learn and move forward
- Collaborative – We gain strength from operating as one pladis, winning and succeeding together
Best mix of ingredients pladis is an equal opportunities employer, like every great recipe we’re a thoughtful mix.
A happy and inclusive place to work that’s as diverse as our consumers and the communities we support, live and work in, all around the world.
Where every voice is heard, and difference is celebrated.
Where fresh perspectives and new ideas help us grow and thrive.
Accessibility at Chiswick
Our Chiswick site has step-free access, accessible entrances nad lifts between floors to support with individuals with mobility needs.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to receive other benefits and privileges of employment, and where possible to perform key job functions.
About pladis pladis is one of the world’s fastest growing snacking companies and home to much loved brands including Mc Vitie’s, GODIVA and Ülker. pladis also owns regional brands Jacob’s, Go Ahead, Flipz, Turtles, BN, Verkade and many more products across sweet and savoury biscuits, wafer, cake and chocolate.
Formed in 2016, pladis is the proud steward of over 300 years of family baking and confectionery experience.
The expertise of our 16,000-strong global workforce spans 27 bakeries across 11 countries and is united by our purpose: to ‘bring happiness with every bite’.
As a responsible business delivering the highest quality products and exceptional service, pladis’ products have the potential to reach more than four billion people across the world.
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IT Service Transition Manager – Global IT Service Management in London employer: pladis Foods Limited
At pladis Foods Limited, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Located in the vibrant United Kingdom, we offer our employees unparalleled growth opportunities, a commitment to sustainability, and a supportive work environment that encourages creativity and teamwork. Join us to be part of a forward-thinking company that values your contributions and invests in your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Transition Manager – Global IT Service Management in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what pladis Foods Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges pladis Foods Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at pladis Foods Limited!
✨Direct Apply to pladis Foods Limited
Let's not forget to apply directly through the pladis Foods Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Transition Manager – Global IT Service Management in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at pladis Foods Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at pladis Foods Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at pladis Foods Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
