At a Glance
- Tasks: Provide 1st and 2nd line IT support to clients, both remotely and onsite.
- Company: Join a well-established IT support business in West Sussex with a dynamic team.
- Benefits: Generous holiday allowance, company pension, and ongoing training opportunities.
- Other info: Enjoy a mix of helpdesk and fieldwork with excellent career growth potential.
- Why this job: Experience diverse challenges and make a real impact in the tech support world.
- Qualifications: Previous IT support experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Salary: Competitive, dependent on experience
About the Role
Placr Recruitment is currently recruiting for an IT Field & Helpdesk Engineer on behalf of our client, a well-established and growing IT support business based in West Sussex. This is a fantastic opportunity for an experienced and customer-focused IT Engineer to join a busy support team working with a wide variety of SME clients across the Southeast. The role will be based from the company's Lancing office, however regular travel to client sites will form part of the role. No two days will be the same, with a mix of helpdesk support, onsite support, installations and project work.
Key Responsibilities
- Providing 1st and 2nd line IT support to end users
- Supporting clients both remotely and onsite
- Installing and configuring desktops, laptops and associated IT hardware
- Supporting Microsoft Windows and Microsoft 365 environments
- Assisting with Windows Server support and administration
- Managing and updating support tickets accurately
- Diagnosing faults and troubleshooting technical issues
- Supporting firewall, router, DNS and networking configurations
- Working closely with the wider helpdesk and field engineering team
- Delivering excellent customer service both in person and over the phone
Skills & Experience Required
- Previous experience within an IT support or MSP environment
- Strong 1st and 2nd line support experience
- Good knowledge of Microsoft Windows 10/11 and Microsoft 365
- Basic networking knowledge including routers, DNS and firewall configurations
- Excellent communication and customer service skills
- Ability to prioritise workloads and work under pressure
- Strong troubleshooting and problem-solving skills
- Good attention to detail and ticket documentation
- Full UK driving licence
Desirable Experience
- Previous MSP experience
- Exposure to Windows Server environments
- Experience with Datto, Kaseya, IT Glue or Autotask
- Knowledge of security products such as Trend or BitDefender
- Microsoft certifications or willingness to train further
Benefits
- Generous holiday allowance
- Company pension scheme
- Company EV with personal use option available
- Paid overtime or time off in lieu for weekend work
- Birthday day off
- Additional Christmas leave
- Long service holiday rewards
- Quarterly bonus scheme following probation
- Ongoing training and certification opportunities
Additional Information: Due to the nature of the role, candidates should ideally live within a reasonable commuting distance of Worthing West Sussex.
IT Field & Helpdesk Engineer in Worthing employer: Placrrecruitment Co
Join a dynamic and supportive team at a well-established IT support business in West Sussex, where your expertise as an IT Field & Helpdesk Engineer will be valued. With a strong focus on employee growth, we offer ongoing training opportunities, a generous holiday allowance, and a competitive salary package, all within a vibrant work culture that prioritises excellent customer service and teamwork. Experience the unique advantage of working in a role that combines diverse responsibilities, from helpdesk support to onsite installations, ensuring no two days are the same.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field & Helpdesk Engineer in Worthing
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Placrrecruitment Co values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Placrrecruitment Co might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Placrrecruitment Co!
✨Direct Apply to Placrrecruitment Co
Let's not forget to apply directly through the Placrrecruitment Co website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field & Helpdesk Engineer in Worthing
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Placrrecruitment Co.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Placrrecruitment Co. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Placrrecruitment Co
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
