At a Glance
- Tasks: Provide 1st and 2nd line IT support to clients, both remotely and onsite.
- Company: Join a well-established IT support business in West Sussex with a dynamic team.
- Benefits: Generous holiday allowance, company pension, and ongoing training opportunities.
- Other info: Enjoy a mix of helpdesk and fieldwork with excellent career growth potential.
- Why this job: Experience diverse challenges and make a real impact in the tech support world.
- Qualifications: Previous IT support experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Salary: Competitive, dependent on experience
About the Role
Placr Recruitment is currently recruiting for an IT Field & Helpdesk Engineer on behalf of our client, a well-established and growing IT support business based in West Sussex. This is a fantastic opportunity for an experienced and customer-focused IT Engineer to join a busy support team working with a wide variety of SME clients across the Southeast. The role will be based from the company's Lancing office, however regular travel to client sites will form part of the role. No two days will be the same, with a mix of helpdesk support, onsite support, installations and project work.
Key Responsibilities
- Providing 1st and 2nd line IT support to end users
- Supporting clients both remotely and onsite
- Installing and configuring desktops, laptops and associated IT hardware
- Supporting Microsoft Windows and Microsoft 365 environments
- Assisting with Windows Server support and administration
- Managing and updating support tickets accurately
- Diagnosing faults and troubleshooting technical issues
- Supporting firewall, router, DNS and networking configurations
- Working closely with the wider helpdesk and field engineering team
- Delivering excellent customer service both in person and over the phone
Skills & Experience Required
- Previous experience within an IT support or MSP environment
- Strong 1st and 2nd line support experience
- Good knowledge of Microsoft Windows 10/11 and Microsoft 365
- Basic networking knowledge including routers, DNS and firewall configurations
- Excellent communication and customer service skills
- Ability to prioritise workloads and work under pressure
- Strong troubleshooting and problem-solving skills
- Good attention to detail and ticket documentation
- Full UK driving licence
Desirable Experience
- Previous MSP experience
- Exposure to Windows Server environments
- Experience with Datto, Kaseya, IT Glue or Autotask
- Knowledge of security products such as Trend or BitDefender
- Microsoft certifications or willingness to train further
Benefits
- Generous holiday allowance
- Company pension scheme
- Company EV with personal use option available
- Paid overtime or time off in lieu for weekend work
- Birthday day off
- Additional Christmas leave
- Long service holiday rewards
- Quarterly bonus scheme following probation
- Ongoing training and certification opportunities
Additional Information: Due to the nature of the role, candidates should ideally live within a reasonable commuting distance of Worthing West Sussex.
IT Field & Helpdesk Engineer in Worthing employer: Placrrecruitment Co
Our client is an exceptional employer that fosters a vibrant and collaborative work culture, making it an ideal place for Commercial Property Solicitors to thrive. With a commitment to employee development, transparent career progression, and innovative practices, the firm not only values technical expertise but also prioritises a positive work environment where team members support one another. Located in a dynamic setting, employees enjoy competitive benefits, including hybrid working options and regular social events, ensuring a fulfilling and rewarding career experience.
