At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for diverse clients.
- Company: Join a growing IT support business in West Sussex with a vibrant team.
- Benefits: Enjoy generous holidays, a pension scheme, and ongoing training opportunities.
- Other info: Ideal for those living near Worthing; great career growth potential.
- Why this job: Experience variety in your work while making a real difference for clients.
- Qualifications: Previous IT support experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Placr Recruitment is currently recruiting for an IT Field & Helpdesk Engineer on behalf of our client, a well-established and growing IT support business based in West Sussex. This is a fantastic opportunity for an experienced and customer-focused IT Engineer to join a busy support team working with a wide variety of SME clients across the Southeast. The role will be based from the company's Lancing office, however regular travel to client sites will form part of the role. No two days will be the same, with a mix of helpdesk support, onsite support, installations and project work.
Key Responsibilities
- Providing 1st and 2nd line IT support to end users
- Supporting clients both remotely and onsite
- Installing and configuring desktops, laptops and associated IT hardware
- Supporting Microsoft Windows and Microsoft 365 environments
- Assisting with Windows Server support and administration
- Managing and updating support tickets accurately
- Diagnosing faults and troubleshooting technical issues
- Supporting firewall, router, DNS and networking configurations
- Working closely with the wider helpdesk and field engineering team
- Delivering excellent customer service both in person and over the phone
Skills & Experience Required
- Previous experience within an IT support or MSP environment
- Strong 1st and 2nd line support experience
- Good knowledge of Microsoft Windows 10/11 and Microsoft 365
- Basic networking knowledge including routers, DNS and firewall configurations
- Excellent communication and customer service skills
- Ability to prioritise workloads and work under pressure
- Strong troubleshooting and problem-solving skills
- Good attention to detail and ticket documentation
- Full UK driving licence
Desirable Experience
- Previous MSP experience
- Exposure to Windows Server environments
- Experience with Datto, Kaseya, IT Glue or Autotask
- Knowledge of security products such as Trend or BitDefender
- Microsoft certifications or willingness to train further
Benefits
- Generous holiday allowance
- Company pension scheme
- Company EV with personal use option available
- Paid overtime or time off in lieu for weekend work
- Birthday day off
- Additional Christmas leave
- Long service holiday rewards
- Quarterly bonus scheme following probation
- Ongoing training and certification opportunities
Due to the nature of the role, candidates should ideally live within a reasonable commuting distance of Worthing West Sussex.
IT Field & Helpdesk Engineer in Worthing employer: Placr Recruitment
Join a dynamic and supportive team at a well-established IT support business in West Sussex, where your skills as an IT Field & Helpdesk Engineer will be valued and nurtured. With a focus on employee growth, generous benefits including a competitive salary, ongoing training opportunities, and a vibrant work culture, this role offers the chance to make a meaningful impact while enjoying a balanced work-life with additional perks like a birthday day off and quarterly bonuses.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field & Helpdesk Engineer in Worthing
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in Microsoft Windows, networking, and troubleshooting to potential employers.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Brush up on your problem-solving skills and be ready to discuss how you've tackled technical issues in the past. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a straightforward way to get your application noticed by the right people.
We think you need these skills to ace IT Field & Helpdesk Engineer in Worthing
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Field & Helpdesk Engineer role. Highlight your experience with 1st and 2nd line support, and don’t forget to mention any relevant skills like troubleshooting and customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for IT support and how your previous experiences align with the responsibilities listed in the job description.
Show Off Your Technical Skills:Be sure to showcase your technical skills in your application. Mention your knowledge of Microsoft Windows, networking, and any tools or software you’ve used in past roles. This will help us see how you can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Placr Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows 10/11 and Microsoft 365. Be ready to discuss your experience with troubleshooting and supporting these systems, as well as any networking basics like routers and DNS. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you went above and beyond for a client. Prepare to share specific stories that highlight your communication skills and ability to handle pressure while keeping clients happy.
✨Get Familiar with the Company
Do a bit of research on the company you're interviewing with. Understand their values, the types of clients they work with, and any recent projects they've undertaken. This will not only help you tailor your answers but also show that you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions that show your interest in the role and the company. Ask about the team dynamics, the types of projects you might be working on, or opportunities for training and development. This will demonstrate your enthusiasm and commitment to growing within the company.
