At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for diverse clients.
- Company: Join a growing IT support business with a strong team culture.
- Benefits: Enjoy generous holidays, company EV, paid overtime, and ongoing training.
- Other info: Great career progression opportunities await you in this supportive team.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Salary: Competitive, dependent on experience
Benefits: Generous holiday allowance, Company EV with personal use options, Paid overtime or time off in lieu, Birthday day off, Long service holiday rewards, Quarterly bonus scheme following probation, ongoing training and development
About the Role
Placr Recruitment is currently recruiting for an IT Field & Helpdesk Engineer on behalf of our client, a well-established and growing IT support business based in West Sussex. This is a fantastic opportunity for an experienced and customer-focused IT Engineer to join a busy support team working with a wide variety of SME clients across the Southeast. The role will be based from the company's Lancing office, however regular travel to client sites will form part of the role. No two days will be the same, with a mix of helpdesk support, onsite support, installations and project work.
Key Responsibilities
- Providing 1st and 2nd line IT support to end users
- Supporting clients both remotely and onsite
- Installing and configuring desktops, laptops and associated IT hardware
- Supporting Microsoft Windows and Microsoft 365 environments
- Assisting with Windows Server support and administration
- Managing and updating support tickets accurately
- Diagnosing faults and troubleshooting technical issues
- Supporting firewall, router, DNS and networking configurations
- Working closely with the wider helpdesk and field engineering team
- Delivering excellent customer service both in person and over the phone
Skills & Experience Required
- Previous experience within an IT support or MSP environment
- Strong 1st and 2nd line support experience
- Good knowledge of Microsoft Windows 10/11 and Microsoft 365
- Basic networking knowledge including routers, DNS and firewall configurations
- Excellent communication and customer service skills
- Ability to prioritise workloads and work under pressure
- Strong troubleshooting and problem-solving skills
- Good attention to detail and ticket documentation
- Full UK driving licence
Desirable Experience
- Previous MSP experience
- Exposure to Windows Server environments
- Experience with Datto, Kaseya, IT Glue or Autotask
- Knowledge of security products such as Trend or BitDefender
- Microsoft certifications or willingness to train further
Additional Information
Due to the nature of the role, candidates should ideally live within a reasonable commuting distance of Worthing West Sussex. This is an excellent opportunity to join a supportive and growing business with a strong team culture and long-term progression opportunities. Apply today for immediate consideration.
IT Helpdesk and Field Engineer in Shoreham-by-Sea employer: Placr Recruitment
Placr Recruitment is an exceptional employer, offering a dynamic hybrid working environment in the picturesque East Sussex. With a strong focus on employee growth and development, the company provides ample opportunities for career progression alongside competitive earning potential, ensuring that every team member feels valued and supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk and Field Engineer in Shoreham-by-Sea
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Placr Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Placr Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Placr Recruitment!
✨Direct Apply to Placr Recruitment
Let's not forget to apply directly through the Placr Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Helpdesk and Field Engineer in Shoreham-by-Sea
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Placr Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Placr Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Placr Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
