At a Glance
- Tasks: Answer calls, manage diaries, and provide exceptional customer service for diverse businesses.
- Company: Award-winning telephone answering and business support company with a friendly team.
- Benefits: Flexible part-time hours, full training, and opportunities for additional hours.
- Other info: Fast-paced environment with varied tasks and excellent career growth potential.
- Why this job: Join a dynamic team and gain experience across various industries while making a real impact.
- Qualifications: Experience in customer service, strong communication skills, and computer literacy.
The predicted salary is between 12 - 15 £ per hour.
Our Client is an award-winning telephone answering and business support company, proudly supporting over 100 businesses across a wide range of industries.
They act as an extension of their clients' businesses, providing professional call answering, diary management, CRM updates, appointment booking, payment processing, lead chasing and administrative support.
Our team works across more than 30 different CRM systems for our clients, alongside our own in-house systems, making this a varied, fast-paced and rewarding role.
The Role
We are looking for an experienced and confident Call Handler / Business Support Administrator to join our friendly team in Peacehaven on a Part time Basis Monday & Friday -5pm & Thursday Afternoon.
This is much more than a traditional telephone answering role. You will become an extension of our clients' businesses, ensuring every caller receives exceptional customer service.
Key Responsibilities
- Answer incoming calls professionally on behalf of a variety of businesses.
- Take accurate messages and forward them promptly to clients.
- Book appointments and manage diaries.
- Update and maintain multiple CRM systems.
- Process payments on behalf of clients.
- Follow up enquiries, leads and outstanding payments where required.
- Respond to customer enquiries via telephone and email.
- Handle complaints and issues professionally and efficiently.
- Maintain accurate records and call logs.
- Learn and work across multiple business sectors and systems.
About You
The successful candidate will have
- Previous experience in a telephone-based customer service or call handling role.
- Excellent communication skills and telephone manner.
- Strong computer literacy and confidence learning new systems quickly.
- Experience using CRM systems (experience with multiple systems is advantageous).
- Excellent attention to detail and accuracy.
- The ability to multitask and work in a fast-paced environment.
- A professional, friendly and positive attitude.
- Flexibility to work additional hours when required.
- Availability to provide additional cover during school holidays, as this is when the majority of our additional staffing requirements arise.
What We Offer
- A friendly and supportive working environment.
- Full training on our clients and systems.
- The opportunity to work with over 100 different businesses.
- A varied role where no two days are the same.
- Additional hours available throughout the year.
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Call Handler / Business Support Administrator PT in Peacehaven employer: Placr Recruitment
Placr Recruitment is an exceptional employer, offering a dynamic hybrid working environment in the picturesque East Sussex. With a strong focus on employee growth and development, the company provides ample opportunities for career progression alongside competitive earning potential, ensuring that every team member feels valued and supported in their professional journey.
