At a Glance
- Tasks: Provide top-notch customer service and administrative support in a busy team.
- Company: Join a friendly company that values teamwork and customer satisfaction.
- Benefits: Enjoy excellent benefits, including bonuses and career development opportunities.
- Other info: Fast-paced environment with Monday to Friday working hours.
- Why this job: Make a real difference by helping customers and supporting your team every day.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 24750 - 30250 £ per year.
- Customer Service Administrator
- Shoreham
- Monday to Friday | Excellent Benefits including a bonus| Career Development Opportunities
Placr's client is looking for an enthusiastic, hardworking and highly organised Customer Service Administrator to join their clients busy and friendly team.
This is a fantastic opportunity for someone who enjoys working with customers, supporting the team and thrives in a fast-paced environment.
They offer excellent benefits, Monday-to-Friday working hours and genuine opportunities for career development and progression.
The Role
As a key member of the team, you will provide day-to-day administrative and customer service support to their Customer Support teams.
You will play an important role in ensuring orders are processed efficiently and customers receive an excellent level of service.
Key Responsibilities
- Processing customer orders accurately and efficiently from start to finish.
- Providing day-to-day administrative support to the Customer Support teams.
- Managing and responding to customer enquiries via email and telephone.
- Liaising with couriers, logistics providers and other partners to coordinate deliveries and resolve any issues.
- Keeping customers updated on orders, deliveries and any changes or delays.
- Maintaining accurate customer and order records.
- Supporting the team with general administration and customer
Administrator employer: Placr Recruitment
Placr Recruitment is an exceptional employer, offering a dynamic hybrid working environment in the picturesque East Sussex. With a strong focus on employee growth and development, the company provides ample opportunities for career progression alongside competitive earning potential, ensuring that every team member feels valued and supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Placr Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Placr Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Placr Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Placr Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Placr Recruitment!
How to prepare for a job interview at Placr Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
