At a Glance
- Tasks: Engage with customers and provide top-notch service in a lively environment.
- Company: Join a social enterprise dedicated to building thriving communities.
- Benefits: Enjoy flexible working, health memberships, and discounts on activities.
- Other info: Great opportunities for personal development and career progression.
- Why this job: Kickstart your career while making a positive impact on people's lives.
- Qualifications: Customer service skills and a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.
We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.
More About the Role:
We have an exciting new opportunity for a Reception and Sales colleague, (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members.
Previous experience in a sales and customer service environment would be beneficial, however, if you are a naturally proactive and self-motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond.
There are many opportunities available for you within Places Leisure. Your career with us as a Placemaker is a great first step to many different routes including a Placemaker Assistant Manager and Placemaker Manager.
In the Placemaker role, we will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance as well as opportunities to develop cross skills in lifeguarding, swimming teaching & more.
More About You:
- You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way.
- You will be able to multi-task and manage daily operational tasks with strong execution and confidence.
- Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.
- You will have the ability to use sales tools and techniques documented by Places Leisure membership management.
- Sales focused and target driven individual.
- You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.
Benefits
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- A bonus scheme for all colleagues at 2%
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs - up to 500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Weekend Work - Reception and Customer Service (Placemaker) - Wokingham employer: Places Leisure
At Places for People, we pride ourselves on being more than just an employer; we are a community-focused social enterprise dedicated to fostering a supportive and inclusive work environment. As a Placemaker in Wokingham, you will enjoy a vibrant workplace culture that prioritises personal growth through continuous training and development opportunities, alongside a comprehensive benefits package that includes health and fitness memberships, flexible working arrangements, and significant discounts on activities. Join us in our mission to create active places and healthy people, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Work - Reception and Customer Service (Placemaker) - Wokingham
✨Tip Number 1
Get to know the company culture! Places for People is all about community and support, so show us that you understand and align with these values. Research their mission and think about how you can contribute to creating active places and healthy people.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Ask them about their experiences and what they love about working at Places Leisure. This insider info can give you a leg up in your interview.
✨Tip Number 3
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or promote physical activity. We want to see your passion for delivering first-class service!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Weekend Work - Reception and Customer Service (Placemaker) - Wokingham
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our mission of creating active places and healthy people.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service and sales. Mention any specific skills or experiences that align with what we’re looking for in a Placemaker – it’ll make you stand out!
Showcase Your Passion:We love candidates who are passionate about health and wellbeing. Share any personal experiences or interests that demonstrate your commitment to promoting physical activity and creating a welcoming environment for our community.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there.
How to prepare for a job interview at Places Leisure
✨Know the Company
Before your interview, take some time to research Places for People Group and their mission. Understand their focus on community and wellbeing, as this will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about reception and customer service, prepare specific examples from your past experiences where you delivered excellent service. Think about times when you went above and beyond for a customer, as this will demonstrate your commitment to creating a positive environment.
✨Be Ready to Discuss Sales Techniques
Brush up on basic sales techniques and be prepared to discuss how you can apply them in the Placemaker role. Highlight any previous experience you have in sales or customer interactions, and think about how you can use those skills to meet targets and promote physical activity.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the training opportunities available or how the team collaborates to create a welcoming atmosphere for customers.
