Duty Manager - Casual in Tewkesbury

Duty Manager - Tewkesbury Places Leisure is part of the Places for People Group, we're changing lives by creating active places and healthier people for communities to thrive. As one of the UK's leading Social Enterprises, Places for People believes it's people who make a community, which is why we build homes, deliver services and create opportunities that help communities flourish. We're looking for individuals who share our values, do the right thing, support their communities and are motivated to grow. We apply the same philosophy to our colleagues as we do to our communities, ensuring everyone feels valued, supported and empowered to succeed. Join a community that cares about you. Join a community that cares about you! As a Duty Manager, you'll be responsible for the safe and efficient day-to-day operation of the leisure centre. You'll lead operational teams during shifts, ensuring activities are delivered safely, staffing levels are maintained and high standards of customer service and site presentation are achieved. Working closely with colleagues across the centre, you'll support the smooth running of all departments and act as a representative of senior management when required. You'll also support the recruitment, development and day-to-day management of recreational assistants and frontline colleagues, while maintaining accurate records and completing operational administration tasks. Competent in using Microsoft Office applications, including Word and Excel. Background in supervising or coordinating teams within a leisure, hospitality, retail or customer-facing environment. Experience handling customer enquiries, complaints or service issues in a fast-paced environment. With a strong focus on health and safety and customer service, you'll take pride in maintaining high standards across the centre. An Enhanced DBS check is required for this role. Benefits (casual roles will vary) We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Pension with matched contributions up to 7% Bonus scheme for colleagues up to 2% Option to buy or sell annual leave days Healthcare cashback plan for everyday medical costs, with private GP and health support services available Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases Ongoing training, professional qualifications, internal development programmes and career progression opportunities Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work Strong focus on inclusion, wellbeing and colleague engagement Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.