At a Glance
- Tasks: Lead a dynamic team, manage customer experiences, and drive memberships at our leisure centre.
- Company: Join Places Leisure, a leader in creating active communities.
- Benefits: Enjoy full health and fitness membership, bonuses, flexible hours, and personal development.
- Other info: Be part of a vibrant team dedicated to promoting health and wellness.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Management experience in leisure facilities and an NPLQ qualification required.
The predicted salary is between 30000 - 40000 € per year.
Places Leisure is seeking a Duty Manager in Staines-upon-Thames. This varied role involves managing a large team, dealing with customer concerns, and driving memberships while ensuring the centre runs efficiently.
Candidates should have prior management experience in a leisure facility and hold an NPLQ qualification.
Benefits include:
- Full health and fitness membership for yourself and family
- A bonus scheme
- Flexible working
- Access to ongoing personal development opportunities
Join us to help create active places and healthy people.
Leisure Centre Duty Manager — Lead Team & Service Excellence in Surrey employer: Places Leisure
Places Leisure is an excellent employer that prioritises employee well-being and development, offering a vibrant work culture in Staines-upon-Thames. With benefits such as full health and fitness membership for you and your family, a bonus scheme, and flexible working hours, we foster an environment where team members can thrive and grow professionally while contributing to our mission of creating active places and healthy people.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Centre Duty Manager — Lead Team & Service Excellence in Surrey
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Places Leisure on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your management skills! Prepare examples of how you've successfully led teams in the past. Be ready to discuss how you handle customer concerns and drive memberships.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions for Duty Managers and get comfortable talking about your experience and qualifications.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Places Leisure.
We think you need these skills to ace Leisure Centre Duty Manager — Lead Team & Service Excellence in Surrey
Some tips for your application 🫡
Show Off Your Management Skills:Make sure to highlight your previous management experience in leisure facilities. We want to see how you've led teams and handled customer concerns, so share specific examples that showcase your leadership style.
Nail the NPLQ Qualification:If you’ve got your NPLQ qualification, flaunt it! It’s a key requirement for this role, so mention it early on in your application to grab our attention and show you’re ready to dive in.
Tailor Your Application:Don’t just send a generic application. We love it when candidates tailor their applications to us. Mention why you’re excited about working at Places Leisure and how you can contribute to creating active places and healthy people.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Places Leisure
✨Know Your Stuff
Make sure you’re familiar with Places Leisure and their mission to create active places and healthy people. Research their values, recent initiatives, and any community programmes they run. This will show your genuine interest in the role and help you connect your experience to their goals.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a large team. Prepare examples of how you've successfully managed teams in the past, dealt with customer concerns, and driven service excellence. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your management experience.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer complaints. Think of specific scenarios from your previous roles where you turned a negative situation into a positive outcome. This will demonstrate your capability to maintain high service standards under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, ongoing personal development opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
