At a Glance
- Tasks: Create a welcoming environment and support customers in finding the right activities.
- Company: Join Places Leisure, a leading social enterprise focused on community wellbeing.
- Benefits: Enjoy competitive pay, healthcare support, and career development opportunities.
- Other info: Be part of a supportive team that values your growth and wellbeing.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Customer service experience and a passion for helping others are essential.
The predicted salary is between 31500 - 38500 £ per year.
Lifeguard - Romsey
Places Leisure is part of the Places for People Group, we're changing lives by creating active places and healthier people for communities to thrive.
As one of the UK's leading Social Enterprises, Places for People believes it's people who make a community, which is why we build homes, deliver services and create opportunities that help communities flourish.
At Places for People, we hire People, not numbers.
We're looking for individuals who share our values, do the right thing, support their communities and are motivated to grow.
We apply the same philosophy to our colleagues as we do to our communities, ensuring everyone feels valued, supported and empowered to succeed.
Here, you're more than just a colleague, you're part of our cause.
Join a community that cares about you.
So, what are you waiting for? Join a community that cares about you!
More about your role
As a Placemaker, you'll play a key role in creating a friendly, welcoming and supportive environment for all customers.
You'll help showcase our products and services, supporting customers to find the right membership, activity or programme to achieve their goals.
You'll proactively follow up enquiries, use our membership systems and sales tools, and support membership growth and participation across the centre.
You'll also contribute to secondary spend opportunities including retail and catering sales, manage transactions in line with procedures, and ensure all activities are completed in accordance with data management policies.
Working collaboratively with colleagues, you'll help create a positive atmosphere where customers feel a genuine sense of belonging to the centre, activities and the Places Leisure brand.
Essential Criteria
- Experience working in a customer-facing or customer service role.
- Ability to follow up customer enquiries and prospects using digital systems and technology.
- Experience supporting sales, membership, enrolment or customer retention activities.
- Experience handling cash and processing transactions accurately.
- More about you
You're passionate about delivering outstanding customer experiences and enjoy helping people find activities and services that meet their needs.
You are organised, confident using technology and motivated by working towards targets.
You'll be comfortable working in a busy environment, managing multiple priorities and maintaining high standards of service.
You'll bring customer service experience and ideally have experience of cash handling and till operations.
Any customer service or food handling qualifications would be an advantage, although not essential.
A positive, team-focused approach and a commitment to creating a welcoming environment for every customer are key to success in this role.
A criminal records check is not required for this position.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- We pay the Real Living Wage as a minimum
- Pension with matched contributions up to 7%
- Bonus scheme for colleagues up to 2%
- Option to buy or sell annual leave days
- Healthcare cashback plan for everyday medical costs, with private GP and health support services available
- Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
- Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
- Ongoing training, professional qualifications, internal development programmes and career progression opportunities
- Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
- Strong focus on inclusion, wellbeing and colleague engagement
- Free membership to Places Gyms
- Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence
At Places for People, safeguarding is everyone's responsibility.
We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability.
Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Lifeguard - Romsey employer: Places Leisure
At Places for People Group, we pride ourselves on being more than just an employer; we are a community-focused social enterprise dedicated to fostering a supportive and inclusive work environment. As a Catering Assistant, you will enjoy a comprehensive benefits package, including full health and fitness membership, generous discounts, and opportunities for personal growth within a diverse and ambitious organisation. Join us in making a meaningful impact while being part of a team that values your contributions and prioritises your wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Lifeguard - Romsey
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Places Leisure. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Places Leisure
Don't be shy about reaching out to Places Leisure directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lifeguard - Romsey
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Places Leisure and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Places Leisure
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
