Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Reception and Customer Service Placemaker, delivering excellent service in a vibrant environment.
- Company: Places Leisure is a social enterprise focused on creating active communities and promoting wellbeing.
- Benefits: Enjoy flexible working, health memberships, discounts, and ongoing training opportunities.
- Why this job: Be part of a supportive team that values your growth and makes a positive community impact.
- Qualifications: No experience needed; just bring your passion for customer service and a proactive attitude.
- Other info: This role offers pathways to management positions and various skill development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
We are Places for People Group, we\’re a social enterprise that believes it\’s people that make a community. That\’s why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK\’s leading health and wellbeing enabler.
We aren\’t your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you\’re more than just a number – you\’re part of our cause.
More About The Role
We have an exciting new opportunity for a Reception and Sales colleague, (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members.
Previous experience in a sales and customer service environment would be beneficial, however, if you are a naturally proactive and self‑motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond.
There are many opportunities available for you within Places Leisure. Your career with us as a Placemaker is a great first step to many different routes including a Placemaker Assistant Manager and Placemaker Manager.
In the Placemaker role, we will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance as well as opportunities to develop cross skills in lifeguarding, swimming teaching & more.
More About You
- You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way.
- You will be able to multi‑task and manage daily operational tasks with strong execution and confidence.
- Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.
- You will have the ability to use sales tools and techniques documented by Places Leisure membership management.
- Sales focused and target‑driven individual.
- You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.
Benefits
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for.
We Know That There\’s Always More We Can Do To Make You Smile, That\’s Why We Offer a Comprehensive Benefits Package With Each Role, Yours Will Include:
- We align with the Real Living Wage foundation.
- A bonus scheme for all colleagues at 2%.
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors.
- Flexible working (including part time working, shift work and more).
- An opportunity to purchase additional annual leave.
- Lots of opportunity to access ongoing personal learning and development.
- Access to our Company Pension scheme.
- Cashback plan for healthcare costs – up to £500 saving per year.
- Discounts of up to 50% on activities, centre shop and cafes.
- Extra perks including huge discounts and offers from shops, cinemas and much more.
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
At Places for People, safeguarding is everyone\’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
#J-18808-Ljbffr
Reception and Customer Service (Placemaker) employer: Places Leisure
Contact Detail:
Places Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Customer Service (Placemaker)
✨Tip Number 1
Familiarise yourself with Places Leisure's mission and values. Understanding their commitment to community and health will help you align your responses during interviews, showcasing your passion for customer service and community engagement.
✨Tip Number 2
Highlight any previous experience in customer service or sales, even if it's informal. Share specific examples of how you've created positive experiences for customers, as this will demonstrate your ability to thrive in a lively environment.
✨Tip Number 3
Prepare to discuss your approach to multi-tasking and managing daily operational tasks. Think of scenarios where you've successfully juggled multiple responsibilities, as this is crucial for the Placemaker role.
✨Tip Number 4
Show enthusiasm for physical activity and wellness. Be ready to talk about how you advocate for healthy lifestyles, as this aligns with Places Leisure's mission and will resonate well with the interviewers.
We think you need these skills to ace Reception and Customer Service (Placemaker)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to create meaningful relationships with customers. Mention specific examples of how you've gone above and beyond in previous roles.
Showcase Your Skills: In your application, emphasise your organisational skills and ability to multi-task. Provide examples of how you've successfully managed operational tasks in a busy environment.
Express Your Enthusiasm: Convey your excitement about the opportunity to work at Places Leisure. Mention how their mission aligns with your values and how you can contribute to creating active places and healthy people.
How to prepare for a job interview at Places Leisure
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating a welcoming environment.
✨Demonstrate Your Organisational Skills
Since the role requires strong organisational abilities, prepare to discuss how you manage multiple tasks effectively. You might want to share specific strategies or tools you use to stay organised in a busy environment.
✨Be Ready to Discuss Sales Techniques
As a Placemaker, you'll need to be sales-focused. Familiarise yourself with basic sales techniques and be prepared to discuss how you would apply them in a customer service context to promote memberships and services.
✨Emphasise Teamwork and Community Spirit
Places Leisure values community and teamwork. Be ready to talk about your experiences working in teams and how you contribute to a positive atmosphere. Highlight any involvement in community activities or initiatives that align with their mission.
