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- Tasks: Join us as a Reception and Sales colleague, creating a welcoming environment for our community.
- Company: Places for People Group is a social enterprise focused on building thriving communities.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities and shops.
- Why this job: Be part of a mission to inspire healthy living while developing your career in a supportive team.
- Qualifications: No experience needed; just bring your proactive attitude and passion for customer service!
- Other info: Opportunities for growth into management roles and ongoing training available.
The predicted salary is between 24000 - 36000 £ per year.
Reception and Customer Service – Loughton, Essex We are Places for People Group, we’re a social enterprise that believes it’s people that make a community. That’s why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK’s leading health and wellbeing enabler. We aren’t your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you’re more than just a number – you’re part of our cause. More About the Role: We have an exciting new opportunity for a Reception and Sales colleague, (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members. Previous experience in a sales and customer service environment would be beneficial, however, if you are a naturally proactive and self-motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond. There are many opportunities available for you within Places Leisure. Your career with us as a Placemaker is a great first step to many different routes including a Placemaker Assistant Manager and Placemaker Manager. In the Placemaker role, we will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance as well as opportunities to develop cross skills in lifeguarding, swimming teaching & more. More About You: You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way. You will be able to multi-task and manage daily operational tasks with strong execution and confidence. Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people. You will have the ability to use sales tools and techniques documented by Places Leisure membership management. Sales focused and target driven individual. You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards. Benefits We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include: We align with the Real Living Wage foundation A bonus scheme for all colleagues at 2% Full Health & Fitness membership for you, a nominated adult and up to 4 juniors Flexible working (including part time working, shift work and more) An opportunity to purchase additional annual leave Lots of opportunity to access ongoing personal learning and development Access to our Company Pension scheme Cashback plan for healthcare costs – up to £500 saving per year Discounts of up to 50% on activities, centre shop and cafes Extra perks including huge discounts and offers from shops, cinemas and much more. If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
Reception and Customer Service - Loughton, Essex employer: Places Leisure
Contact Detail:
Places Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Customer Service - Loughton, Essex
✨Tip Number 1
Familiarize yourself with the core values of Places for People Group. Understanding their mission to create active places and healthy people will help you align your responses during the interview, showcasing your passion for community engagement.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, even if they are not directly related to sales. Highlight how you created positive interactions and built relationships with customers, as this is crucial for the Placemaker role.
✨Tip Number 3
Showcase your ability to multitask and manage daily operations effectively. Think of examples where you successfully juggled multiple responsibilities while maintaining a high standard of customer service.
✨Tip Number 4
Express your enthusiasm for ongoing learning and development opportunities. Mention any relevant training or skills you wish to acquire, especially in areas like sales techniques or customer service, to demonstrate your commitment to growth within the company.
We think you need these skills to ace Reception and Customer Service - Loughton, Essex
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand the values and mission of Places for People Group. Highlight how your personal values align with their commitment to community and customer service in your application.
Tailor Your CV: Make sure your CV reflects your experience in customer service and sales. Use specific examples that demonstrate your ability to create meaningful relationships with customers and your passion for delivering excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role of Placemaker. Mention your proactive nature and willingness to learn, as well as any relevant experiences that make you a great fit for the team.
Highlight Relevant Skills: In your application, emphasize skills such as multi-tasking, strong communication, and sales techniques. Provide examples of how you've successfully used these skills in previous roles to enhance customer experiences.
How to prepare for a job interview at Places Leisure
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns with the company's values.
✨Demonstrate Your Ability to Build Relationships
Highlight your skills in creating meaningful relationships with customers. Prepare to discuss how you can connect with people in a friendly and professional manner, which is crucial for the Placemaker role.
✨Be Ready to Discuss Sales Techniques
Since the role is sales-focused, familiarize yourself with basic sales tools and techniques. Be prepared to talk about any previous sales experience and how you achieved targets, even if it was in a different context.
✨Emphasize Your Organizational Skills
The job requires strong organizational abilities. Share examples of how you manage multiple tasks effectively and maintain a positive environment, ensuring that you can handle the daily operational tasks confidently.
