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- Tasks: Create meaningful relationships with customers and deliver excellent service in a lively environment.
- Company: Join Places for People, a social enterprise focused on community and wellbeing.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities.
- Why this job: Be part of a mission to inspire active lifestyles and make a positive impact.
- Qualifications: Sales and customer service experience is a plus, but enthusiasm and motivation are key.
- Other info: Ongoing training and development opportunities to help you grow your career.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Reception and Customer Service Advisor – Tewkesbury, Gloucestershire, at Places for People. Safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold high standards of safeguarding and accountability. Pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, are part of our recruitment process to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture and report concerns to protect those in our communities.
We have an exciting opportunity for a Reception and Sales colleague (internally known as a Placemaker) at Places Leisure, where you will work in a lively environment with like-minded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service while promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members. Previous experience in a sales and customer service environment is beneficial; however, if you are naturally proactive and self-motivated, we offer continuous learning and development opportunities with training and tools to succeed in this role and beyond.
Responsibilities
- Create personable and meaningful relationships with customers in a unique and relevant way.
- Multitask and manage daily operational tasks with strong execution and confidence.
- Advocate the benefits of physical activity and contribute to our mission of creating active places and healthy people.
- Use sales tools and techniques documented by Places Leisure membership management.
- Maintain a sales-focused and target-driven approach.
- Deliver first-class customer service and engage with customers in a friendly and professional manner, going above and beyond to uphold high standards.
About Us and Beliefs
We are Places for People Group, a social enterprise that believes people build communities. We aim to create places for people to thrive and to be the UK\’s leading health and wellbeing enabler. We value our people and communities and strive to support and appreciate our team as part of our broader purpose.
Benefits
- Real Living Wage alignment
- 2% bonus scheme for all colleagues
- Full Health & Fitness membership for you, a nominated adult, and up to 4 juniors
- Flexible working (including part-time, shift work, and more)
- Opportunity to purchase additional annual leave
- Ongoing personal learning and development opportunities
- Access to Company Pension scheme
- Cashback plan for healthcare costs – up to £500 per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including discounts and offers from shops, cinemas, and more
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Reception and Customer Service Advisor - Tewkesbury, Gloucestershire employer: Places Leisure
Contact Detail:
Places Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Customer Service Advisor - Tewkesbury, Gloucestershire
✨Tip Number 1
Get to know the company culture! Before your interview, check out Places for People’s social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your proactive approach and commitment to excellent service.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Places for People, giving you an edge over other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reception and Customer Service Advisor - Tewkesbury, Gloucestershire
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples from your past that align with the responsibilities of the Reception and Customer Service Advisor role – it’ll make you stand out!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your language clear and to the point, and avoid unnecessary jargon. This will help us quickly understand your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive all your details correctly and gives you a chance to explore more about us and what we do.
How to prepare for a job interview at Places Leisure
✨Know the Company Inside Out
Before your interview, take some time to research Places for People and their mission. Understand their commitment to safeguarding and how they create safe communities. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
As a Reception and Customer Service Advisor, you'll need to demonstrate excellent customer service skills. Prepare examples from your past experiences where you went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready to Multitask
The role requires strong multitasking abilities. Think of scenarios where you've successfully managed multiple tasks at once. During the interview, be prepared to discuss how you prioritise tasks and maintain a high level of service under pressure.
✨Emphasise Your Proactive Nature
Places for People values proactive and self-motivated individuals. Share instances where you took initiative in previous roles, whether it was improving a process or helping a colleague. This will highlight your ability to contribute positively to their team culture.