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- Tasks: Lead the Operations Team to ensure smooth and safe running of leisure centres.
- Company: Places Leisure operates key leisure facilities in Southampton, promoting community health and activity.
- Benefits: Enjoy flexible working, free facility access, a pension scheme, and training opportunities.
- Why this job: Join a fun, fast-paced environment focused on exceptional customer service and community impact.
- Qualifications: Leisure management experience at a senior Duty Manager level is essential.
- Other info: Opportunity to make a real difference in the community's health and wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
Places Leisure operate The Quays Leisure Centre, Bitterne Leisure Centre, Chamberlayne Leisure Centre, Woodmill Activity Centre, Southampton Water Activities Centre (SWAC), Southampton Outdoor Sports Centre and Alpine Snow Sports on behalf of Southampton City Council. The leisure & sport facilities are the heart of the Southampton communities, and we are currently looking for new people to join the team.
Do you have what it takes to help us achieve the ukActive’s mission in Southampton of getting more people, more active, more often? Do you have great people skills and strive to deliver exceptional customer service? Do you want to work in a fun, fast-paced environment where customers are put first? If you’ve answered ‘yes’, apply today.
We offer flexible working arrangements, a workplace pension, fantastic benefits such as free facility usage, employee assistance programme and training & development opportunities including accredited learning.
ABOUT THIS ROLE
In this role you will play a critical role in supporting the General Manager in delivering the operational objectives of The Quays Swimming & Diving Complex. You will lead and manage the Operations Team – including the line management of the Duty Managers - to ensure the centre runs smoothly, safely, and to a high standard. In the General Manager’s absence, you will deputise fully, taking responsibility for day-to-day operations and wider Contract Management team relationships.
ABOUT YOU
You’ll be a passionate individual with a passion and commitment of supporting ukActive’s mission of getting more people, more active, more often. It is essential that you have leisure management experience, at a senior Duty Manager level or more. You will have knowledge of working in fast paced, leisure and customer service environments.
Operations Manager - Southampton, Hampshire employer: Places Leisure
Contact Detail:
Places Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Southampton, Hampshire
✨Tip Number 1
Familiarise yourself with the specific leisure facilities operated by Places Leisure in Southampton. Understanding their unique offerings and community impact will help you demonstrate your passion for the role during interviews.
✨Tip Number 2
Network with current or former employees of Places Leisure to gain insights into the company culture and operational challenges. This can provide you with valuable information to discuss in your application and interviews.
✨Tip Number 3
Highlight your experience in managing teams and delivering exceptional customer service in fast-paced environments. Be prepared to share specific examples that showcase your leadership skills and ability to handle operational challenges.
✨Tip Number 4
Research ukActive’s mission and values thoroughly. Being able to articulate how your personal values align with theirs will show your commitment to promoting an active lifestyle within the community.
We think you need these skills to ace Operations Manager - Southampton, Hampshire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Operations Manager position. Tailor your application to highlight how your experience aligns with their needs.
Showcase Relevant Experience: Emphasise your leisure management experience, particularly at a senior Duty Manager level. Provide specific examples of how you've successfully managed teams and improved customer service in fast-paced environments.
Highlight Your Passion: Demonstrate your commitment to ukActive’s mission by sharing your personal passion for promoting active lifestyles. Include any relevant initiatives or projects you’ve been involved in that align with this goal.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your CV but also conveys your enthusiasm for the role and the organisation. Make sure to address how you can contribute to the success of The Quays Swimming & Diving Complex.
How to prepare for a job interview at Places Leisure
✨Show Your Passion for Leisure Management
Make sure to express your enthusiasm for the leisure industry and how it aligns with ukActive's mission. Share specific examples of how you've contributed to getting people more active in previous roles.
✨Demonstrate Leadership Skills
As an Operations Manager, you'll be leading a team. Prepare to discuss your leadership style and provide examples of how you've successfully managed teams in fast-paced environments, particularly in leisure or customer service settings.
✨Highlight Customer Service Excellence
Customer service is key in this role. Be ready to share instances where you went above and beyond to ensure customer satisfaction, and how you handle difficult situations with grace and professionalism.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios related to operational challenges in leisure centres and how you would address them, showcasing your critical thinking and decision-making skills.
