At a Glance
- Tasks: Inspire and support customers in a lively environment while delivering excellent service.
- Company: Join Places for People, a social enterprise dedicated to thriving communities.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities.
- Other info: Great career progression opportunities with ongoing training and development.
- Why this job: Be part of a mission to create active places and healthy people.
- Qualifications: Sales and customer service experience is a plus, but passion and proactivity matter most.
The predicted salary is between 20000 - 25000 £ per year.
We are Places for People Group, a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure, we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.
More About The Role
We have an exciting new opportunity for a Reception and Sales colleague (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members.
Previous experience in a sales and customer service environment would be beneficial; however, if you are a naturally proactive and self-motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond. There are many opportunities available for you within Places Leisure. Your career with us as a Placemaker is a great first step to many different routes including a Placemaker Assistant Manager and Placemaker Manager.
In the Placemaker role, we will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance as well as opportunities to develop cross skills in lifeguarding, swimming teaching & more.
More About You
You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way. You will be able to multi-task and manage daily operational tasks with strong execution and confidence. Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people. You will have the ability to use sales tools and techniques documented by Places Leisure membership management. You should be a sales-focused and target-driven individual with a passion for delivering first-class customer service, dealing with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.
Benefits
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We offer a comprehensive benefits package with each role, including:
- Alignment with the Real Living Wage foundation
- A bonus scheme for all colleagues at 2%
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- Flexible working (including part-time working, shift work and more)
- An opportunity to purchase additional annual leave
- Access to ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs – up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Reception and Customer Service (Placemaker) in Maldon employer: Places Leisure
At Places for People Group, we pride ourselves on being more than just an employer; we are a community-focused social enterprise dedicated to fostering a supportive and inclusive work environment. As a Reception and Customer Service (Placemaker), you will enjoy a vibrant workplace that champions personal growth through continuous training and development opportunities, alongside a comprehensive benefits package that includes flexible working arrangements and health memberships. Join us in our mission to create active places and healthy people, where your contributions truly matter and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Customer Service (Placemaker) in Maldon
✨Tip Number 1
Get to know the company culture! Places for People is all about community and support, so show them you’re a team player. Research their values and think about how your experiences align with their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating a welcoming environment, think of examples where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you’re genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Places Leisure and contributing to our mission of creating active places.
We think you need these skills to ace Reception and Customer Service (Placemaker) in Maldon
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of a Placemaker. Highlight any relevant experience in customer service or sales, and explain how you can contribute to creating active places and healthy people.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication that gets your message across effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Places Leisure
✨Know the Company Inside Out
Before your interview, take some time to research Places for People Group and their mission. Understand their commitment to community and wellbeing, as this will help you align your answers with their values and show that you're genuinely interested in being part of their cause.
✨Showcase Your Customer Service Skills
As a Placemaker, delivering excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to create meaningful relationships and how you can contribute to a welcoming environment.
✨Demonstrate Your Sales Acumen
Even if you don't have extensive sales experience, think about times when you've successfully persuaded someone or promoted a product. Be ready to discuss your understanding of sales tools and techniques, and how you can apply them to help meet targets at Places Leisure.
✨Be Ready to Discuss Your Passion for Health and Wellbeing
Places Leisure is all about creating active places and healthy people. Share your personal interests in fitness or community activities, and how you can advocate for physical activity among members. This will show that you’re not just looking for a job, but are passionate about their mission.
