Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead daily leisure services and motivate staff to deliver top-notch customer experiences.
- Company: Join Places for People, a social enterprise dedicated to building thriving communities.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities and shops.
- Why this job: Be part of a mission-driven team that values your contribution and promotes community well-being.
- Qualifications: Experience in leisure management and a passion for excellent customer service are essential.
- Other info: Contribute to safeguarding policies and help create safe environments for all.
The predicted salary is between 28800 - 43200 £ per year.
As a Leisure Operations Manager, you will be responsible for the day-to-day delivery of leisure services to a wide customer base. You will ensure staff are trained, motivated, and delivering standards of performance at all times. You will work closely with the General Manager, chair staff meetings, carry out staff appraisals, and maintain high morale around the centre. Additionally, you will oversee health and safety standards, including the day-to-day maintenance and cleaning within the Centre.
At Places for People, safeguarding is everyone\’s responsibility. We are committed to creating safe communities by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, such as DBS checks where applicable, to promote a safe working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
You will have experience working within a leisure environment and management experience. You should be motivated, enthusiastic, and passionate. Customer service is central to this role, so you will need to demonstrate, at interview, how you and your team have provided excellent service that met customer needs. You should also be able to show how you have engaged with staff to motivate them to deliver best-in-class service.
We are Places for People Group, a social enterprise that believes it\’s people who make a community. We build homes and deliver services for everyone in the community to thrive. At Places Leisure, we are changing lives by creating active places and healthy people for communities to flourish. We value our team and support our people, ensuring you\’re more than just a number — you\’re part of our cause.
Our large, diverse, and ambitious business offers many challenges and opportunities. We provide a comprehensive benefits package, including:
- Alignment with the Real Living Wage Foundation
- A bonus scheme for all colleagues at 2%
- Full Health & Fitness membership for you, a nominated adult, and up to four juniors
- Flexible working options, including part-time and shift work
- An opportunity to purchase additional annual leave
- Ongoing personal learning and development opportunities
- Access to our Company Pension scheme
- A cashback plan for healthcare costs, saving up to £500 per year
- Discounts of up to 50% on activities, centre shop, and cafes
- Additional perks, including discounts from shops, cinemas, and more.
#J-18808-Ljbffr
Leisure Operations Manager - Kingston Upon Thames, London employer: Places Leisure
Contact Detail:
Places Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leisure Operations Manager - Kingston Upon Thames, London
✨Tip Number 1
Familiarise yourself with the specific leisure services offered at the centre in Kingston Upon Thames. Understanding the unique offerings and customer demographics will help you tailor your approach during interviews and demonstrate your commitment to enhancing their services.
✨Tip Number 2
Prepare examples of how you've successfully motivated and trained staff in previous roles. Highlighting your leadership skills and ability to maintain high morale will resonate well with the hiring team, as these are crucial for the Leisure Operations Manager position.
✨Tip Number 3
Research the latest health and safety regulations relevant to leisure centres. Being knowledgeable about these standards will not only show your expertise but also your dedication to creating a safe environment for both staff and customers.
✨Tip Number 4
Engage with current employees or read reviews about the company culture at Places for People. This insight can help you align your values with theirs and prepare thoughtful questions to ask during your interview, demonstrating your genuine interest in their mission.
We think you need these skills to ace Leisure Operations Manager - Kingston Upon Thames, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leisure management and customer service. Use specific examples that demonstrate your ability to motivate staff and deliver high standards of service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the leisure industry and your commitment to safeguarding. Mention how your values align with those of Places for People and provide examples of how you've successfully engaged with teams in previous roles.
Highlight Relevant Experience: When detailing your work history, focus on roles that involved managing teams, overseeing health and safety standards, and delivering customer service. Use metrics where possible to quantify your achievements.
Prepare for the Interview: Anticipate questions related to team motivation, customer service excellence, and safeguarding practices. Prepare examples from your past experiences that showcase your skills and how they relate to the responsibilities of the Leisure Operations Manager role.
How to prepare for a job interview at Places Leisure
✨Showcase Your Customer Service Skills
As customer service is central to the role, be prepared to share specific examples of how you and your team have provided excellent service. Highlight any feedback you've received from customers that demonstrates your commitment to meeting their needs.
✨Demonstrate Leadership Experience
Discuss your management experience in a leisure environment. Be ready to talk about how you've motivated staff, conducted appraisals, and maintained high morale. Use concrete examples to illustrate your leadership style and its impact on team performance.
✨Understand Health and Safety Standards
Familiarise yourself with health and safety regulations relevant to leisure operations. Be prepared to discuss how you have ensured compliance in previous roles and how you would maintain these standards in the new position.
✨Emphasise Your Commitment to Safeguarding
Since safeguarding is a key responsibility, be ready to explain your understanding of safeguarding policies and how you have implemented them in past roles. Share any experiences where you took action to protect vulnerable individuals in your community.
