At a Glance
- Tasks: Inspire and assist customers while delivering top-notch service in a lively environment.
- Company: Join a social enterprise dedicated to building thriving communities and supporting its team.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities.
- Other info: Be part of a mission to create active places and healthy people.
- Why this job: Kickstart your career in a fun role with opportunities for growth and development.
- Qualifications: Sales and customer service experience is a plus, but passion and motivation are key.
The predicted salary is between 20000 - 25000 £ per year.
We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.
We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.
More About the Role:
We have an exciting new opportunity for a Reception and Sales colleague, (internally known as a Placemaker) at Places Leisure, where you will be working in a fun, lively environment with likeminded people. You will help to inspire others to work together and deliver their very best. You will be highly organised and thrive on delivering excellent customer service whilst promoting a helpful and welcoming environment that offers a positive first impression to all prospective and existing members.
Previous experience in a sales and customer service environment would be beneficial, however, if you are a naturally proactive and self-motivated individual, then with our continuous learning and development opportunities, we would be happy to support you with the training and tools to succeed in this role and beyond.
There are many opportunities available for you within Places Leisure. Your career with us as a Placemaker is a great first step to many different routes including a Placemaker Assistant Manager and Placemaker Manager.
In the Placemaker role, we will offer ongoing training and development opportunities, including Customer Service and Sales learning through our training partners, regular webinars and seminars to develop sales performance as well as opportunities to develop cross skills in lifeguarding, swimming teaching & more.
The shift available is Thursday 14:45 - 21:30.
More About You:
- You will have the inherent ability to create personable and meaningful relationships with customers in a unique and relevant way.
- You will be able to multi-task and manage daily operational tasks with strong execution and confidence.
- Be an advocate for the benefits of physical activity and contribute to our mission of creating active places and healthy people.
- You will have the ability to use sales tools and techniques documented by Places Leisure membership management.
- Sales focused and target driven individual.
- You will have a passion for delivering first class customer service and deal with customers in a friendly and professional manner whilst going above and beyond to deliver the highest level of standards.
Benefits
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- We align with the Real Living Wage foundation
- A bonus scheme for all colleagues at 2%
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs - up to 500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Reception and Customer Service (Placemaker) - Leiston employer: Places Leisure
At Places for People, we pride ourselves on being more than just an employer; we are a community-focused social enterprise dedicated to fostering a supportive and inclusive work environment. As a Reception and Customer Service (Placemaker) in Leiston, you will enjoy a vibrant workplace culture that values your contributions and offers extensive training and development opportunities, ensuring your career can flourish. With benefits like flexible working hours, health and fitness memberships, and a bonus scheme, we are committed to your well-being and professional growth, making us an exceptional place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Customer Service (Placemaker) - Leiston
✨Tip Number 1
Get to know the company culture! Before your interview, check out Places for People’s social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help you demonstrate your passion for delivering first-class service during the interview.
✨Tip Number 3
Be ready to showcase your sales skills! Brush up on some sales techniques and be prepared to discuss how you can contribute to the team’s targets. Remember, they’re looking for someone who’s not just a fit but also a future star!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Places Leisure family. Let’s get you started on this exciting journey!
We think you need these skills to ace Reception and Customer Service (Placemaker) - Leiston
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our mission of creating active places and healthy people.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any previous customer service or sales roles you've had, and how they’ve prepared you to be a fantastic Placemaker at Places Leisure.
Show Your Passion:We love candidates who are passionate about customer service and community wellbeing. Share examples of how you've gone above and beyond for customers in the past, and why you believe in the importance of physical activity in our communities.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there.
How to prepare for a job interview at Places Leisure
✨Know the Company Inside Out
Before your interview, take some time to research Places for People Group and their mission. Understand their focus on community and wellbeing, and think about how your values align with theirs. This will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
As a Placemaker, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Think about specific situations that highlight your ability to create meaningful relationships and deliver first-class service.
✨Be Ready to Discuss Sales Techniques
Since the role involves sales, brush up on some basic sales techniques and be prepared to discuss them. Think about how you can use these techniques to promote the benefits of physical activity and engage potential members effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role. You might want to ask about the training opportunities available or how success is measured in the Placemaker role. It’s a great way to show you’re serious about contributing to the team.
