Reception and Customer Service (Placemaker) - Kingston upon Thames

Places Leisure is part of the Places for People Group, we're changing lives by creating active places and healthier people for communities to thrive. As one of the UK's leading Social Enterprises, Places for People believes it's people who make a community, which is why we build homes, deliver services and create opportunities that help communities flourish. At Places for People, we hire People, not numbers. We're looking for individuals who share our values, do the right thing, support their communities and are motivated to grow. We apply the same philosophy to our colleagues as we do to our communities, ensuring everyone feels valued, supported and empowered to succeed. Here, you're more than just a colleague, you're part of our cause. Join a community that cares about you. So, what are you waiting for? Join a community that cares about you! More about your role Join us at Places Leisure's brand-new 50 million flagship leisure centre, right in the heart of Kingston.

This state-of-the-art facility represents an exciting new chapter for Places Leisure, offering a fantastic opportunity to be part of a landmark development from day one. Help us build an exceptional team, shape the culture of this incredible new venue and deliver an outstanding experience for our customers and community.

As a Placemaker at the new Kingston Leisure Centre, you'll help create a friendly, welcoming and supportive environment where customers receive an outstanding experience. You'll showcase the centre's products and services, help customers find membership and activity options that suit their needs, and follow up enquiries using the technology provided. You'll work towards membership and secondary spend targets, support membership and course enrolments, handle customer information in line with data management procedures and work collaboratively with colleagues across the centre. As a leisure facility operating seven days a week, the centre requires flexibility to work across a range of days and shifts, including evenings and weekends, to support our customers and the needs of the business. Essential criteria Previous experience working in a customer service role. Experience of supporting customers with products, services, memberships or activity options. Experience of following up customer enquiries or prospective customers using relevant systems or technology.

Desirable Criteria 

Experience of working towards sales, membership, retail or other performance targets. Experience of following established processes, procedures or data management requirements. More about you You'll bring customer service experience and enjoy helping people find products, services or activities that meet their needs. You'll be comfortable working towards targets, following processes and using technology to manage customer enquiries. Experience of cash handling and till operations would be beneficial, as would a Customer Service qualification. Depending on the facilities at the site, a Food Handling qualification may also be desirable. Benefits (casual roles will vary) We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: We pay the Real Living Wage as a minimum
Pension with matched contributions up to 7%
Bonus scheme for colleagues up to 2%
Option to buy or sell annual leave days
Healthcare cashback plan for everyday medical costs, with private GP and health support services available
Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
Ongoing training, professional qualifications, internal development programmes and career progression opportunities
Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
Strong focus on inclusion, wellbeing and colleague engagement
Free membership to Places Gyms
Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.