At a Glance
- Tasks: Lead a dynamic team, manage events, and enhance customer experiences in a vibrant leisure centre.
- Company: Join Places for People, a social enterprise dedicated to building thriving communities.
- Benefits: Enjoy full health membership, flexible working, bonuses, and discounts on activities.
- Other info: Opportunities for personal development and a supportive work environment await you.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in management or supervision within a leisure facility is preferred.
The predicted salary is between 30000 - 40000 £ per year.
We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.
We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause.
More about your role
This a varied and interesting role, as Duty Manager you will wear many hats! Such as managing, and training staff, dealing with customer's concerns, driving up memberships, managing events and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre. You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.
More about you
With this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills. Ideally has Level 2 Fitness instructor Qualification.
Benefits
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- A bonus scheme for all colleagues at 2%
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs - up to 500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Duty Manager - Kingston Upon Thames employer: Places Leisure
At Places for People, we pride ourselves on being more than just an employer; we are a community-focused social enterprise dedicated to fostering a supportive and inclusive work environment. As a Duty Manager in Kingston Upon Thames, you will enjoy a comprehensive benefits package, including full health and fitness membership, flexible working options, and numerous opportunities for personal development, all while contributing to our mission of creating active and healthy communities. Join us and be part of a team that values your contributions and prioritises your growth.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Kingston Upon Thames
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Places for People. You never know who might give you the inside scoop on job openings or even put in a good word for you.
✨Tip Number 2
Show off your personality during interviews! Places for People values community and connection, so let your passion for creating active places and healthy people shine through. Be yourself and share your ideas on how you can contribute to their mission.
✨Tip Number 3
Prepare for situational questions! As a Duty Manager, you'll need to handle various challenges. Think of examples from your past experiences where you've successfully managed a team or resolved customer concerns, and be ready to share them.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Places for People community.
We think you need these skills to ace Duty Manager - Kingston Upon Thames
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about creating active places and healthy communities. Share why this role excites you and how you can contribute to our mission.
Tailor Your CV:Make sure your CV is tailored to the Duty Manager position. Highlight your previous management experience in leisure facilities and any relevant qualifications, like your Level 2 Fitness Instructor qualification. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can manage a team effectively, so show us you can communicate well right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the job and our company there!
How to prepare for a job interview at Places Leisure
✨Know the Company Inside Out
Before your interview, take some time to research Places for People Group and their mission. Understand their commitment to community and wellbeing, as this will help you align your answers with their values and show that you're genuinely interested in being part of their cause.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your previous management experiences. Think of specific examples where you've successfully managed staff or resolved customer concerns, and be ready to explain how you can apply those skills in this role.
✨Demonstrate Flexibility and Adaptability
This role requires a flexible approach to work, including shifts on evenings and weekends. Be ready to talk about your availability and any past experiences where you've had to adapt to changing schedules or unexpected challenges in a busy environment.
✨Highlight Your Customer Service Experience
Excellent customer service is key in this role. Prepare to share stories that illustrate your ability to handle customer queries and complaints effectively. This will show that you understand the importance of creating a positive experience for all visitors at the leisure centre.
